AIT Worldwide LogisticsReviews of aitworldwide.com

Failure to deliver item even tho delivery time sent next day delivery and now trying to change to extra 2 days not happy

Horrible experience. Poor communication. Unprofessional. held our 15k delivery for over a week because we were "too far away" (we live less than 3 hours from Boston. Will never by from a company that uses them ever again.

Like other reviews if you try reaching them the phone rings and they never pick up I called them 7 days straight never returned my call. When dell chose them to deliver my PC the process started with shipment delay (Put it in the wrong truck) If I was to choose I would never deal with this company.

I tried contacting the company to reschedule delivery but without success. They never return calls or emails. The result was that I had to take time off work without pay. They dumped the very heavy boxes in the middle of my driveway without knocking on my door to say they arrived. I was unable then to tell them where to place the boxes. Horrid service. Sams Club should replace them.

The technicians were professional and hardworking. However, the service itself is structured poorly. They assured us they serviced our zip code and had trained professionals. The technician they sent had never assembled our playset before and lived over 70 mi away, so scheduling was a nightmare. What should have taken 8 hours to assemble, then took 6-8 weeks due to scheduling issues and lack of communication from AIT. At the third reschedule, the technician showed up alone, so my husband had to help for over 4 hr. When I called customer service to pursue a refund, it took me 3-4 weeks to be notified that I would receive a refund of only $125 in the mail (which I haven’t gotten yet) after spending almost $900 for the service. It’s poorly organized and poorly managed. Save yourself the time and money and find someone else.

The only reason they got one star is because zero is not an option. By far one of the worst companies that exists. Do not use and try to avoid at all costs; bunch of liars and nothing more then an outsourced answering service. Hope AI replaces this company!

Horrendous company! No call no show when ikea confirmed the pickup on 4/30. It was rescheduled for 5/2 per ikea after the no show. Same situation. No call now show. Then ikea rescheduled again for 5/3. I personally called AIT and the agent was confident the pickup will be completed on 5/3. Again they did not show. I called AIT, rude careless agent kept repeating you need to reach out to IKEA.

Horrible company - missed delivery window and no one responds to inquiries about delivery status updates. They put you on hold and let you sit for hours on end.