AIT Worldwide LogisticsReviews of aitworldwide.com

Ordered a treadmill from Dicks Sporting Goods and the delivery company was ATI. ATI is HORRIBLE! I got a text to schedule my delivery and scheduled a week out. The night before, delivery gets canceled. I then call to find out why and they tell me they don’t have it. Tracking says they have it and so does Dicks. I go through the run around for 2 more days after by email and phone. Finally get a date and time frame for 12-5 confirmed by phone and email. Night before I get a text saying delivery is 5-8pm! Then deli very gets here at 7:30pm. And the guys have the nerve to say, oh idk if we can get it upstairs. They also tell me there’s nothing about going up stairs. I said I paid $230 for delivery and one guy says well we don’t get paid for it. I told the last rep I talked to that there were about 16 steps. I also had a treadmill upstairs and that’s why I replaced it. My husband even brought the old one downstairs and took it to the dump, by HIMSELF. At this point I was pissed and had my husband handle it. I could’ve said way more. They got it upstairs and are putting it together right now. They’re here still…I needed to vent. I don’t blame Dicks, but they need to contract with a different company. I just hope the treadmill works after it’s put together! And my husband just told me he had to help the 2 guys to bring it upstairs and he did most of the work!

Shocking, deliver driver damaged my mums new chair by cutting the leather during installation. This is not acceptable, in the process of asking for an exchange. Costly mistake made by AIT. AVOID....

In a world of terrible delivery services these guys are such a refreshing change. Communication is frequent & accurate. The actual delivery men were exceptional- helpful & kind. Can't thank them enough. I wish every company I ordered from used this company

Sam's club shed- The delivery gentleman was absolutely outstanding! He called ahead with an accurate ETA, arrived exactly on time, and immediately assessed the drop-off location to make a smooth plan. He executed it flawlessly and was incredibly professional, friendly, and easy to work with. Highly recommend this seamless service!

Company is an absolute joke. As of writing this review, I have been waiting for a week and a half after my original delivery date. Shocked that Sam's Club uses this company- and I'm using the term company loosely- for deliveries. Customer service has given me the run-around every time I've called. The appropriate people to handle the situation are allegedly & conveniently never available, no matter what day or time you call. I don't understand how this company is still in business and how it is still being used by other major corporations.

I wish I could give these people 0 stars!!! I ordered a refrigerator from Sam’s Club to be delivered on 7/9 and it never arrived. Once I reached out to them they told me it was delayed and would reschedule. They never called to reschedule just posted it in my tracking. Fast forward to today they left the refrigerator on my deck and refused to bring it inside. They told my son it wasn’t in the contract yet the delivery paper on the box states “deliver to room of choice” and trust me my deck is not the room of my choice!! Save yourself the headache and purchase from a store that can deliver without using these hacks!!

Two man white glove service is one man who can't speak English showing up and half heartedly dragging the item across the rooms. And the other man chills in the van. Did the marble coffee table break? Who knows, but they definitely don't care.

Most unprofessional delivery company. I ordered a Pergola from Debenhams paying more than other suppliers to get the item for the weekend, and the delivery date was agreed before the weekend and 3 items of 4 was delivered. I was told that the 4th missing item was sent to the incorrect depot (Watford) which is few miles from my home. Customer services says the item has to go back to Northampton depot before it can be dispatched to me. Northampton is 65miles from my address. Watford is 20miles. Stupidity at its best by AIT. I had to pay booked fitters £450.00 but the Pergola is not erected because one box is missing.