Eleanor
Inconvenient and poor communication
I bought a product with a promise of delivery within 7 days. When I came to book delivery there were only distant slots so I couldn't get it within the promised timeframe. I booked a day off and organised family activities to receive it, and it was cancelled on the day with no explanation and rescheduled by AIT without my consent. I couldn't modify this online, sat on hold, and booked a call back that never came. My WhatsApp went unanswered. I eventually got through on live chat and have scheduled delivery - this part of the process was smooth, hence 2 stars instead of 1.