AirtherealReviews of airthereal.com

I love the product- had to ask questions to customer service and Terry was wonderful. I KNOW I had to be on their last nerve with questions and they were wonderful! Replacement filters were easy to purchase and overall I have had a great experience all around.

I have four Airthereal air purifiers and three of them developed problems with the LED display. I contacted the company and they agreed to give me six new replacement air filters as compensation since the LED displays are not critical to the operation of the unit. Terry was very helpful during the entire process.

Just purchased an APH260 and thought the unit wasn't detecting smoke in the air. Contacted customer support an immediately recieved an informative we mail with info on how to test the unit out. Everything seems to be working fine and the unit is very responsive to smoke in the air. Very pleased with the unit and filter replacements are a reasonable price that allows me to change the filters without cringing at the cost of buying a filter. Thank Airthereal for such great service.

First, I love the product. I purchased 2 units and have had 4 units purchased by friends and family. One unit purchased by family was faulty. Jane, at customer service, was excellent, going way beyond what is merely acceptable by today's standards. Thank you for being one of few companies that has a great product and customer service excellence.

Terry from the customer support team is wonderful. She goes the extra mile to provide professional, effective and efficient customer support service. I had two very different issues this past month and she resolved both of them promptly. On top of being a very effective customer support representative, she is so professional, warm and kind which makes dealing with problems so much better.

When my Airthereal B50-PRO developed a loud fan noise under warranty, I was surprised when their customer support responded: "could you please try to let it have a rest in a few days and then turn it on to see if the issue has been resolved?" Setting aside the improper grammar, I understood the point and responded that that "solution" was unacceptable--I needed to use the device NOW. At that point, after reviewing a short video of the noisy fan they had requested, customer service offered to send me a replacement unit, and did so. So five stars for that, but minus one for having suggested that I should wait around for their product to improve rather than being able to use it.

I had a problem with my shipping, Terry helped me to solve it. Great costumer service.

Had a defective unit and they sent a replacement unit. Great customer service