AirtherealReviews of airthereal.com

We haven't installed the product yet, but the customer service we received was top of the line. Really helpful and great response times

My purifier quit nearing the end of the warranty period. I was met with an easy process of replacing it. The process was made even easier by the fact that I was emailing with a real human who took the time to reach out and check in when some time had passed before I provided more information. I feel like ANY other company would have just let it go and hope that I forgot to finish the process. Once I provided the necessary information, I had a new one on the way inside of a week. The person I corresponded with (Terry) was super friendly and helpful. We'll see how the product holds up, but in the meantime I would recommend this company and their products.

Hervorragender Support! Mein Ozongenerator generierte nach zwei Monaten kaum noch Ozon. Farfreitag E-Mail an den Support und sofortige Antwort von Terry. Per Mail wurde das Problem nochmal verifiziert und sofort ein Ersatzgerät geliefert. Es kam schon am Donnerstag nach Ostern an. Ich war überrascht von der schnellen, unkomplizierten Abwicklung dieses Garantiefalls. Vielen Dank an Terry und die Mitarbeiter des Airthereal-Supports.

Fast and direct reply. Fixed out WH problem.

Quick and friendly customer service from Terry. Thanks!

I had a small problem with the display on my filter. It isn't really something that warrants replacing the entire device, so they offered to send me a replacement filter. The responses were friendly, quick, and to the point.

With one of their ozone generators, the control knob came off and was lost. Because it was still under warranty, a simple email had a new knob shipped right to me.

Airthereal es una empresa excepcional, responden rápido, son muy amables y en mi caso me han resuelto el problema rápido y profesional. Eran muy atento en todo momento conmigo. Yo volvería a comprar productos de ellos sin duda. 100%recomendable Gracias