AirtherealReviews of airthereal.com

I purchased a Lite 3, reverse osmosis water filtration system a couple years back and have been very pleased with it, up until now. I’ve just learned that I cannot get an RO replacement filter until November or December. Think twice about buying one of products!

After only 5 months I started having issues with the motor overheating. I did not overfill, or put items in the composter that was not made for the machine, or run the machine constantly. I tried to call customer service 5 times, with no option to leave a message,so I sent an email. I finally then get a call back. Customer asked me questions I had already answered in the email. So then she sends me to another rep who responded to me via email with additional instructions to test the composter which did not mimic the process that caused the issue. Why only put water in the bin to test if a motor over heats?? So I respond to them stating the motor did not ovetheat, it happens with food. Then they respond 2 days later with jargon about "reducing the proportion of high-starch and high-sugar content in the mix". Its a composter not a science project! Customer service is horrible, and drag the process out by having you doing machine tests and emails just to get you to do more quality control checks. So anything not to replace a faulty item and to not honor their warranty. Do not buy if you dont want any headaches.

The worst company to buy from! Hassle after hassle, returning a malfunctioned air purifier, less than a month old! Customer service finally agreed to take the unit back, after ridiculous emails back and forth! We waited for the return label, we finally received that, and shipped it out. In and email, they said they would send us a new unit ... then canceled that promise as a "refund" instead, when they receive the unit back. They received the unit and NEVER refunded our money we asked over and over for that refund, every excuse given, we had to wait 2-4 days for their bank to process...that was last month in February which never transpired! We had to file a claim with our bank to get that money back which we did! This company has NO integrity and does not take care of their customers with out "hassles". Beware before purchasing!

Airthereal MA10K-PRO - This model seems to be built on the same chasis as many more different branded ones on the market. The timer dial is of very poor quality and stopped working after a few months. An exact same model (but different brand) had the same problem after 2 months! This can be very unpleasant (or even dangerous given the amount of Ozone it generates), if you believe you have put it in a room for say 2 hours and enter 3 hours later to find it is still working, it can give you a nasty cough - so please beware! Otherwise when the machine works, it's excellent for clearing strong smells! Often branded as 'commercial' they are far from it!