AirsplatReviews of airsplat.com

My boyfriends family purchased online to buy A LOT of stuff for our camping trip. We ordered over $600 worth of stuff because everybody that was going gave us money to order on our account, I called them THREE DAYS IN A ROW. Every single time I called I had to wait TEN minutes before they even answered my call, once they finally answered they told me that our order was on back hold because two of our items was not in stock, I told them not to worry about those items and just ship our order instead, they told me the order will be sent out by the end of the day. I called them the next following day to make sure the order has been shipped they told me they couldn't find my tracking number and they would give me a call when they found the tracking number. They NEVER CALLED ME BACK, the very next day after they didn't call me I called them, and they told me they canceled the order because they considered it Fraud. If I could give airsplat ZERO STARS I WOULD. Don't order off this we site ever. THEY HAVE VERY BAD CUSTOMER SERVICE. The hung up on us while we were talking. I recomend other air soft company

(Best customer service and quality) I guess Ishould have read between the lines. Empisode 1 I purchased a gun but it only worked for two weeks (used only 3 times) it started making noise so I call the store and took a month to get RMA # so they can proceed with my repair. Shipped my gun nice and neat with bubble wrap and I got it back with paper, bbs scattered inside the box the charger was missing and to top it off a BROKEN ejection port cover. called right way and this moron tells me " JUST PUT A TAPE OVER IT" empisode 2 I WAS disgusted with there service I ended up just driving to this warehouse. After a session of bithing and complaining they just made a repair and sent me a charger the next day. Once I charged my battery I found out that the battery was also broken. I had to drive another hour over there for the 2nd time and complaint Just so they can give me another battery. Used my gun maybe 4 times and the bbs started to jam, upset at this whole situation I demanded a refund the first thing they said " SORRY THE WARRANTIE IS EXPIRE" are you kidding me.... I have left numerous voice mail to there manager and not one call back. This company is a joke I would highly recommend doing some research even look this vidoes on YouTube before purchasing anything there.... Henners-airsplat service and crazyncmanairsoft gun-behind airsplat

Cheap Chinese mfg. My original purchase in November was for a Christmas gift for my grandson. After 4 returns the cheap gun was delivered on May 5th. Product was weighed with sand to make it heavier. Quality sucked. The original price was $80. The actual value might be $5 at the most. Avoid this company and its products !!!!

I ordered an NcStar Precision Bipod from AirSplat. I paid for an NcStar Bipod from AirSplat and AirSplat sent me confirmation they had shipped an NcStar Bipod. I received (very late shipping) a cheapo UTG bipod that will not fit my AR15. I have been trying to contact them for two weeks. I just purchased the CORRECT bipod from OpticsPlanet. I should have checked the internet, there are hundreds of bad reviews for AirSplat. I will never buy from this bad company again.

After sending me the complete wrong size, the company hassled me further by demanding photos of the incorrect package as well as a copy of the invoice, despite the fact I had already referenced the number AND the reason for my return. As it stands it's been a week and I still don't have a return label. Guess Goodwill is getting a new hoodie. What a joke. Avoid these fools.

Even after placing orders totaling over $900 I have been left in the dark about most of my items! ALL OF WHICH ARE CHRISTMAS PRESENTS!! Two of the orders (the main orders) were split and partially shipped without notice to me that they would be split. One item suppose to be shipped in 24 hours is still not shipped and it's been two weeks (no one notified me nor have they responded to my many emails asking about it). The other order that was to be shipped in one week supposedly got held up in customs and would not even arrive at Airsplat for 6-8 weeks. The only reason I know is because I emailed to inquire about the shipping time after not seeing it being shipped after a week as promised. They had no plans to even notify me apparently. Being that these are Christmas presents and as pretty much the ONLY Christmas presents my teens are getting I asked Airsplat if I could exchange the guns for ones comparable in price, that they DO have in stock ready to ship asap, so they would have something for presents instead of waiting until FEBRUARY. I found two replacements that were the same and lower in price than the ones I initially ordered. They refused to allow the exchange without me paying a couple hundred MORE dollars because the coupon code I used to make the original purchase had expired and did not fit with the newly selected guns! They wouldn't even make the exception because #1...this is just good customer service to do so....#2...their "guarantee" shipping was a lie...and #3...two kids will now not get their Christmas presents until February!! I was told they were "sorry" and that they would refer my issue to "someone higher up"....big surprise that it's been over a week and nobody has bothered to even contact me. OH...did I mention that one of the items I DID actually receive broke within minutes of being out of the box?? Yeah.....thanks Airsplat for being the Grinch AND Scrooge to our Christmas this year....bah humbug!

Ordered two guns and one bottle of pellets on 5/31/2014. The gun that was marked as 6 weeks and the pellets came after 3 weeks but the gun that was marked as 4 weeks never came. Called several times and was told that the gun will be in stock next week and shipped right away. Today, 7/22/2014 still no gun received on their end so I canceled the order. I was told that I will receive the full price of the gun but only $1,19 Dollars back from my $11.88 Dollars for shipping and handling. Let's see how long that will take until I get the money back and I hope the cash will not be on back order.

They lure you in with great deals, looks too good to be true. Turns out it is. I placed an order with a gun and seven other items. All in stock. One month later, they say that all of the items but one are out of stock, and they don't know when they will have them again. Even if it says "In Stock", don't count on it.