AirsplatReviews of airsplat.com

Response from AirsplatSep 14, 2016

Thank you for your review. We appreciate your business and value you as a customer. We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases. Let your friends and family know about the greats deals available at AirSplat.com.

Response from AirsplatSep 14, 2016

Thank you for your review. We appreciate your business and value you as a customer. The shipping price is reflective of the weight of the 50 cartridges that were purchased on this order. You did not choose expedited shipping at checkout so it went out ground. We do apologize for the inconvenience. We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We hope you choose AirSplat.com again for future purchases. Let your friends and family know about the greats deals available at AirSplat.com.

Response from AirsplatSep 13, 2016

We apologize for any inconvenience this may have caused you. Your satisfaction is important to us. We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. We apologize you initially received the incorrect mag. Once the issue was brought to our attention via email, we sent out a replacement right away.Per FedEx tracking it shows it is pending in Weatherford, TX. Please see tracking #74899998763223564002. I can refund your initial purchase and send you another replacement. Please email [email protected] and let us know how to proceed. Again, we apologize for any inconvenience this may have caused you and appreciate your patience and understanding during that time. Thank you for taking the time and effort to bring this issue to our attention.

Response from AirsplatSep 13, 2016

We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. We addressed this matter directly with Dylan on September 13, 2016, by way of telephone. We have rectified the situation by repairing his ASG DLV Steyr AUG A2 Airsoft AEG Rifle. Please let us know if we can assist further regarding this matter. We apologize for any inconvenience this may have caused you. Thank you for taking the time and effort to bring this issue to our attention. Glad I was able to rectify the situation. Thank you. Best, Shina

Response from AirsplatSep 14, 2016

We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. The Well MB4401T Bolt Action Spring Sniper Rifle MB298 was a boneyard item. It states under the description: Please Note: All Bone Yard items are sold AS IS. No accessories included. Warranty claims and returns will not be accepted for this item. - Functionality NOT guaranteed. - BBs do not feed - Image for example Only This item is for parts only. It is regularly priced at $129.99 and was sold at a very discounted price for that reason. We have a certified gun tech test each gun before being shipped. We do apologize for the misunderstanding. Please let us know if we can assist further regarding this matter. Please see the link: http://www.airsplat.com/well-mb4401t-bolt-action-spring-sniper-rifle-mb298.html Thank you for taking the time and effort to bring this issue to our attention.

Response from AirsplatSep 14, 2016

Thank you for your review. We appreciate your business and value you as a customer. We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases. Let your friends and family know about the greats deals available at AirSplat.com.

Response from AirsplatSep 14, 2016

Thank you for your review. We appreciate your business and value you as a customer. We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases. Let your friends and family know about the greats deals available at AirSplat.com.