AirSplat Airsoft Guns Warehouse Nation's Largest Airsoft Gun Retailer - Full line of all types of airsoft guns and accessories
Airsplat (airsplat.com) has 170 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Gill
Got a broken gun that was poorly packaged and then had to email for a return, they didn't pick up when I called, getting a response took a long time, I always had to email and ask for updates because they left me in the dark, and the return process took way too long.
OniiWand
I order 2 on accident because the first one was error. Called and they clean up the mistake for me and my bank too.
Response from AirsplatSep 14, 2016
Thank you for your review. We appreciate your business and value you as a customer. We strive to provide the best products at the lowest prices and excellent customer service. Thank you for choosing AirSplat.com for your airsoft needs. We are happy to know you are enjoying your order. We hope you choose AirSplat.com again for future purchases. Let your friends and family know about the greats deals available at AirSplat.com.
Huck
If you cancel my order please tell me why!
Alex L.
I called and the gentleman I spoke to said what I was looking at on the website was in stock. I ordered the item and after 2 weeks, I had not recieved it. I wrote to the company and they said it was out of stock and that they had refunded my money a couple days prior. If an item is not in stock and money has to be refunded, it would be nice to get an email saying that, not thinking my order is still processing. I will not be buying from this site again
Joe R.
Airsplat is the worst online experience I have ever had! I purchased an airsoft rifle (in stock) 9 days prior to my son's birthday. 2 days before the big day my order still says pending! I left multiple messages and emails. Eventually someone from Hobby Tron called and apologized. She stated that it would be resolved and I would get a call from Airsplat. I'm still waiting 3 weeks later. And to top it all off, then the gun shows up! I had already purchased one on Amazon and had it next day aired in time for my son's birthday. I. Can't even get ahold of someone to return the gun! Terrible company! Do business with them at your own risk!
Response from AirsplatSep 13, 2016
We apologize for any inconvenience this may have caused you. Your satisfaction is important to us. During our recent transition of ownership and location we were experiencing some setbacks in our operations systems. We were working diligently to rectify these issues. Again, we apologize for any inconvenience this may have caused you and appreciate your patience and understanding during that time. You ordered on 8/1/2016 via the website and your order was processed and shipped the same day and delivered on 8/4/16. Expedited shipping was not chosen at checkout so it went out FedEx ground. I do apologize you have been unable to get ahold of someone. Our Resolution Specialist would be happy to review your inquiry and will be reaching out to you to remedy your issue. Thank you. Thank you for taking the time and effort to bring this issue to our attention.
Unsatisfied
Never recieved my package. Ended up cancelling my order. It was such a mess. Never order from here
Response from AirsplatSep 13, 2016
We apologize for any inconvenience this may have caused you. Your satisfaction is important to us. We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. The first initial purchase was declined through the bank as there was incorrect billing entered so it was placed again. There was a hold kept on the first declined charge through the customers bank. We sent over documentation of the declined charge. The item he attempted to purchase was out of stock. When we contacted Tanner about his billing information our rep spoke with his mother who was not happy about the purchase. In order to make Tanner happy we offered a $40 upgrade to a more expensive and higher quality gun. Tanner's mother declined the offer and requested a refund. We voided the order and refunded the charge at the request of the cardholder. We genuinely apologize for any inconvenience this may have caused you. Please contact AirSplat directly at [email protected] is there is anything we may do. Thank you. Thank you for taking the time and effort to bring this issue to our attention.
Tyler
So far I haven't received tracking info or confirmation my order has shipped (even paid extra for expedited shipping) my order still says "processing" on their website. It was supposed to ship out on Friday and I have yet to hear from them or receive any updates. If they contact me today with a valid explanation and if everything arrives in one piece I will likely change my review but until then they'll get two stars.
Response from AirsplatSep 12, 2016
We apologize for any inconvenience this may have caused you. Your satisfaction is important to us. Our Resolution Specialist would be happy to review your inquiry. You did not leave any contact information. Please email [email protected] for assistance. During our recent transition of ownership and location we were experiencing some setbacks in our operations systems. We were working diligently to rectify these issues. Again, we apologize for any inconvenience this may have caused you and appreciate your patience and understanding during that time. Thank you for taking the time and effort to bring this issue to our attention.
ryan
i ordered 200$ of stuff and received the package a week later, everything was fine until i opened the package, it looked like it was just through n in. i had 10 cans of green gas and two where totally empty and 3 where half filled. i was also missing a mount and a smoke grenade. not happy, in loss 20$ never shop there!!!
