AirsplatReviews of airsplat.com

I ordered a gun from Airsplat for my son for Christmas. I wish that I would have researched the company and read all of the bad reviews before ordering! I paid for 2-3 day shipping and never received the gun. I found out later that they had shipped it to the wrong address. You can never contact them through the phone number listed, only through their e-mail. And then good-luck getting them to respond! I never did get the gun and they are not refunding my shipping costs! I ordered almost all of my Christmas gifts on line this year and this is the only one that I had problems with! Never order form Airsplat!

Ordered airsoft gun on 10/30/09, rec'd gun but gun was non-functional. Contacted company via phone (no answer, finally emailed them about situation took them 3 days to respond. They claim their "policy" allows only 3 days for refund however for different products it says 30 days. There is no way to comply with 3 day refund as they do not answer their phone nor email until after 3 day period has expired. Got them to send shipping label to send back non functional gun for exchange, requested JG T3 K1 SG1 & DE M58B airsoft guns for exchange. 1 1/2 weeks pass and no contact from them. Called and again no answer, emailed and was informed that they needed additional shipping before sending it out. Why they did not contact me to inform me the need for shipping I do not know but it is POOR customer service. paid additional $16.54 to ship out replacement JG T3 K1 SG1 & DE M58B airsoft guns and received the wrong item. Received DE M58B airsoft gun and unknown other model looked up other model on their site and found it to be a BE HK33E M15 which turned out to be $30.00 cheaper than requested model. Also turned out to be shipped broken as well, bought "new" and received used gun. Again tried to contact airsplat.com and no response until after "3 day" period expired yet again. This is beyond POOR customer service!