AirsplatReviews of airsplat.com

Very affordable website. I highly recommend this website to brand new air soft players, such as myself.

wasn't happy that the gun I ordered wasn't in stock and I didn't get a refund back on my card but a store credit, I think the option should have been mine to make!

If i'm being honest, Airsplat is historically not a very transparent retailer. It's hard to get tracking info without calling several times, they ship partial orders without notifying you of missing items you were able to successfully put in your cart, etc. Not a great business model for longevity. Customer service is either really professional and helpful or just totally useless, no degree in between. I typically only order here when there is a ridiculous sale happening (like Thunder B Player packs for $7.50...) Shipping is also crazy expensive but I think that's becoming true across all retailers. My advice, if they have something no one else has, awesome. If not, shop around for quality of service and ease of customer support.

Good store but I wish that communication was a little bit better.

Order came on date that I expected however they gave me no notification that my order shipped.

Honestly, my friend and I decided to buy some smoke grenades for out next photoshoot. Turns out that they didn't ship it the next business day or 2. I tried to contact them about the orders and no response until I asked for a order cancelation or refund. They responded quickly as soon as I wanted a refund. After that escalated quickly, a week later they told me they had run out on some of the smoke grenades we wanted but the website clearly says it's in stock. But never again will I buy for this site again. Shipping took too long

yall should learn to deliver more faster instead of going to the warehouse first and should have the product with y'all at all times

Order placed Jan 3 paying for expedited shipping. Credit card charged that day. Order listed as "processing" for over 7 days. Repeated attempts to reach customers service met dead line. Calls answered by message then transferred to line with no answer. Only received action after I contacted Amazon requesting status of order.