Lucas H.
Takes forever to process
processing takes forever...emailed them and I was told it was going to ship out at 5 pm on Friday and it still is processing.
AirSplat Airsoft Guns Warehouse Nation's Largest Airsoft Gun Retailer - Full line of all types of airsoft guns and accessories
Airsplat (airsplat.com) has 170 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Lucas H.
processing takes forever...emailed them and I was told it was going to ship out at 5 pm on Friday and it still is processing.
bernard M.
I placed my order on the 8th and here it is the 17th and it's STILL processing. I was already charged for the items yet they haven't even shipped it yet and I was given no information on when they'd arrive.
James
I purchased a product that said it was in stock and chose second day air. They got back to me four days later and said that it was not in stock and gave me a few options. I chose a full refund, and am still waiting for it.
cameron S.
takes for ever
Response from AirsplatJun 16, 2017
Hello Cameron, We have reviewed your order and see that you left this review on the same day that you placed your order. Please help us understand what part of the purchase process is taking forever so that we can better serve you. Thank you for your help
Devin B.
Placed an order and received no confirmation email or tracking number. Called customer support twice about this and all they did was give me and order number which is completely useless. It's been two weeks and I still don't have what I ordered. This is the first time I've ordered from air splat in years and I can definitely say it is my last.
matthew R.
almost 3 days and my order hasn't even shipped yet, it's still processing. The money was actually taken from my account but my order has yet to ship. Not sure why 3 days later it's still processing but I am highly disappointed
Response from AirsplatMay 1, 2017
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. We apologize for any inconvenience this may have caused. Our system that provides automated tracking is currently under maintenance. For privacy, we have sent your tracking information to the email address provided with your order. Order placed on: 04/27/17 Shipped: 04/28/17 Warm Regards, Airsplat Support
Johnny V.
I ordered 3 stocks, and an SVD Airsoft mag. I had the stocks, but my mag didn't come in. And you still charge me for it. If possible, i want my money back or the mag. (I need it for project)
Response from AirsplatApr 21, 2017
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. We have looked into the situation and a refund has been processed for the out of stock item. Date of refund - 04/19/17. We apologize for any inconvenience this may have caused. Thank you Airsplat Support
Adrian S.
Bad service I had to call 2 days later to be told the item was out of stock. Poor communication.