AirSplat Airsoft Guns Warehouse Nation's Largest Airsoft Gun Retailer - Full line of all types of airsoft guns and accessories
Airsplat (airsplat.com) has 170 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Randall P.
I am very pleased with the product. My only complaint is that the sights are solid black (no white dots). I was surprised that with such attention to detail as was applied in all other aspects that they would not complete with at least white dots on the sights.
Response from AirsplatNov 17, 2016
We are glad to know that you are enjoying your purchase! Thank you.
Andrew K.
Mediocre customer service. Will leave a different review if i ever receive the rest of my order.
Response from AirsplatNov 3, 2016
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. We addressed this matter directly with Andrew Knobel-Piehl on November 2, 2016, by way of email. We have rectified the situation by refunding the missing items in his package. Please let us know if we can assist further regarding this matter. We apologize for any inconvenience this may have caused you. Thank you for taking the time and effort to bring this issue to our attention.
Scott B.
It was easy to find what i was looking for , and to order it. My order was processed and shiped fast .
M C.
Very slow order processing and shipping.
Response from AirsplatNov 3, 2016
Thank you for taking the time and effort to bring this issue to our attention.
Nathan V.
It's good and cheap
Grant C.
Ordered item, billed for item, waited for item, refunded for item that was never shipped with ZERO explanation as to what happened.
Response from AirsplatNov 3, 2016
I apologize for any inconvenience this may have caused you. I would love to see what can be done to assist in this matter. Please email me directly at [email protected] to rectify this issue. When responding please provide a phone number and order number. We strive to make our customers happy and satisfied with all purchases made at Airsplat.com I look forward to speaking with you.
DRE
I placed my order, and my card was charged. I didn't receive any communication. After two days, I wrote the company, and received an email stating that they did have my order, but it hadn't shipped yet due to an upgrade of the shipping software. I was told that for the delay, I would receive a free bottle of green gas (in addition to the two cans I had ordered). After that, more silence. No shipping notification, no tracking numbers, just silence. When my package eventually arrived, it contained what I had ordered, but the free gas promised? Nowhere to be found. I will be finding another vendor for my purchases.
Response from AirsplatNov 3, 2016
I apologize for any inconvenience this may have caused you. I would love to see what can be done to assist in this matter. Please email me directly at [email protected] to rectify this issue. When responding please provide a phone number and order number. We strive to make our customers happy and satisfied with all purchases made at Airsplat.com I look forward to speaking with you.
Joel B.
Ordered two air soft rifles for my sons who were very excited about them as they where in stock. Received email 4 days later that they were out of stock but would have new ones in 7-9 days. 6 weeks later we had to get our money back as they still didn't have them? That's unacceptable. I did appreciate the prompt return of our money.
Response from AirsplatNov 3, 2016
We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. Per our records, a response was emailed to the customer the same day of the order. We addressed this matter directly with Joel Buxton on September 14, 2016, by way of Email. We have rectified the situation by refunding the full amount back to the customer's Credit Card. Please let us know if we can assist further regarding this matter. We apologize for any inconvenience this may have caused you. Thank you for taking the time and effort to bring this issue to our attention.
