AirportagReviews of airportag.com

I ordered and paid for two PanAm carryon suitcases. One black and one blue. I didn’t receive any tracking numbers until ONE (blue) was delivered. However, only one tracking number was provided for two suitcases, that obviously could not fit in one little box. Awaiting tracking number for the black PanAm carryon and shipping info….. when will I receive the second suitcase that will complete my purchase??? And the back & forth emails are frustrating because the response takes so long. We are traveling soon and these are anniversary gifts!! I’m so frustrated 😩

Placed an customize pillow case to be deliveres to Aruba on dec 5, i was emailes and asked if everything was corect so they can proceed with my order.... received a tracking number for usps, but since dec 5th, NOTHING has been updated. It even appears that the "package" is still in boca raton and not usps..... i emailed them and i was said that thw package is on the way..... its been 20 days already

I placed an order on Dec 2. Non-personalized, to speed up the process, as this was supposed to be a gift. Airportag claims the order was handed over to UPS on Dec 6 - but UPS took their sweet time to register it, on Dec 9. (UPS in Holland doubts the item was handed over on Dec 6 - but that's conjecture.) UPS' track and trace of the parcel suddenly stops on Dec 10 - just a day after it registered the parcel. Since then the parcel is lost! UPS have asked Airportag -in writing- to instruct them to find the parcel. Airportag keeps sending placating reply-emails to me, but they are not actually doing anything. I'm at the point where December 25, I'm invoking VISA's customer protection against Airportag. - - - This order has been a nightmare since day one, and Airportag has been passive and ever so slightly shifty all along. They don't acknowledge the very real problems nor act on them actively or pro-actively. Moreover, it feels like they don't really serve me, their paying customer, or my rights as a customer. Nor do they manage or heed their postal carrier. This is a pattern you see in many reviews here on Trustpilot when Airportag orders go wrong - and they do all too often.

Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. Tracking system doesnt tell any information about delivery time. Huge disappointment and regret. Why cant you offer higher delivery cost but with reliable worldwide know courier company?

Ordered a sticker and a tee shirt. Received sticker no issues. Tee shirt ordered November 12, from all info I received it never shipped. I contacted customer service 3x they finally “sent a replacement” on December 16th. That replacement came with a tracking number that says it was delivered to a completely different state. I contacted customer service again and got another tracking number. On 16Jan, I received the shirt. Customer service doesn’t seem too bad but it took a bit of effort to get this resolved.

Ordered a mug on 16 Sept, supposed to be shipped in 5 Biz days. It wasn’t. In fact it now says it’s shipped but tracking shows it’s not moving. Hope this is real and it arrives. All- be cautious about ordering from this site. See other reviews so you know what you’re getting into.