AirportagReviews of airportag.com

Response from AirportagMar 17, 2026

Hi Dave, We’re sorry to hear about your experience and understand your frustration. After your request, your order was promptly cancelled and a full refund was issued. Our team provided support throughout the process to ensure your request was handled as quickly as possible. Orders placed during the holiday season, especially in late December, can occasionally experience delays due to increased demand. That said, we understand how important timely delivery and communication are, particularly when the purchase is intended as a gift. We always aim to provide reliable service and clear support to all our customers, and we’re sorry this situation did not meet your expectations. If you have any further questions or need additional assistance, please feel free to reach out. Kind regards, Airportag Team

Response from AirportagNov 20, 2025

Hi Phillip, Thank you for sharing your feedback. We’re sorry to hear about the issue with your t-shirt, and we understand how frustrating defects can be. Our quality team inspects any reported defective items in person so we can better analyze the issue and prevent similar problems in the future. This step is standard practice and helps us ensure the quality of our products. We understand it may feel like an extra step, but it’s an important part of maintaining the quality standards we stand behind. Once the item is received and inspected by our team, we will promptly proceed with either a replacement or a refund—whichever you prefer. We appreciate your patience and cooperation, and we’re committed to resolving this for you as smoothly as possible. Kind regards, Airportag

Response from AirportagNov 13, 2025

Hi Max, We’re truly sorry to hear about your experience and that your TWA T-shirt didn’t meet expectations. We always strive to deliver products of excellent quality and to assist our customers promptly. However, as explained in our correspondence, our warranty and return period is 30 days from the delivery date. Your purchase was made in July, and we were only contacted in November — several months after this period had expired. Unfortunately, after such a long time of use, we can no longer determine whether the issue is due to a manufacturing defect or normal wear and tear. We appreciate your feedback, as it helps us improve our products and services, and we’re truly sorry that this experience left you disappointed.

Response from AirportagOct 13, 2025

Hello Ufausd. We sincerely apologize for any inconvenience caused by the unexpected fee. We're based in the U.S. All international purchases are subject to importation taxes. This fee is not calculated from our end, and it's entirely generated by your government's country. If you have any doubts concerning this matter, you should contact your customs office. They can explain to you about percentages, limits, etc. We also have an article on our website available in case you want to check: https://support.airportag.com/en-US/do-i-have-to-pay-customs-duties-or-tariffs-28635 We appreciate your feedback on our products and service. I will forward your feedback regarding customs fees to our quality team. Thank you very much for your patience and understanding. Our team remains available to assist you.

Response from AirportagAug 27, 2025

Hello Gabriele. We sincerely apologize for any inconvenience caused by the unexpected fee. We're based in the U.S. All international purchases are subject to importation taxes. This fee is not calculated from our end, and it's entirely generated by your government's country. If you have any doubts concerning this matter, you should contact your customs office. They can explain to you about percentages, limits, etc. We also have an article on our website available in case you want to check: https://support.airportag.com/en-US/do-i-have-to-pay-customs-duties-or-tariffs-28635 In these cases, if you refuse the payment, the package will automatically be returned to us. As soon as we receive the parcel back or confirmation from the carrier stating that the payment was rejected, we can initiate the cancellation process and provide a full refund. We appreciate your feedback, and our team remains available to assist you.

Response from AirportagApr 2, 2025

Hello Ernest! We apologize for your experience with us. To clarify, when we receive a dispute from a bank, we must deal directly with them to release the refund. That's why the process is prolonged. We appreciate the feedback regarding our items and our service. It is our priority to improve our service and standards. Best wishes!

Response from AirportagApr 2, 2025

Hello there! We're based in the U.S. All international purchases are subject to importation taxes. This fee is not calculated from our end. It's entirely generated by your government's country. If clients have any doubts concerning this matter, they should contact the country's official customs office. They can explain better about percentages, limits, etc. We also have an article on our website available in case you want to check: https://support.airportag.com/en-US/do-i-have-to-pay-customs-duties-or-tariffs-28635. Thank you for understanding. It's good to know that the order has been canceled and that you have received your refund. We appreciate your feedback.

Response from AirportagMar 10, 2025

Hello Jose! Your orders are still in transit and should be delivered soon. Our customer support is taking care of your case. I appreciate your patience.