Karen
Waiting on Backorder
Have been waiting for months for my order. First with a store, where I was told that the Aiden gray rep said it would be 2 weeks. After 4 months I cancelled, got my money back, and ordered online with you. Salesperson told me the items would probably be in in a month. I ordered online and the receipt said April of 2020!!! Only because I love your products am I waiting. Not good customer service. You need to be honest with your customers!
Response from Aidan Gray HomeOct 23, 2019
Karen, We apologize for the negative experience you had with our estimated arrival dates. Unfortunately, we have had a number of delays on products arriving due to the tariff situation in China. Our Director of Sales will personally reach out to you within 48 hours. Our customers are our number one priority and we will work to ensure we rectify this situation. The Aidan Gray Team