Aidan Gray HomeReviews of aidangrayhome.com

Response from Aidan Gray HomeMar 8, 2019

Dear Suprised, We apologize that you were unaware assembly was required for the lamps you ordered. Most lamps do require assembly with the shade, harp, and finial; however floor lamps can require additional assembly due to the base poles used to give them their height. We try to ship most of our products in the smallest secure packaging possible, which allows them to ship ground instead of freight keeping costs down. We will take your suggestion into consideration to note this on products. Unfortunately, we cannot remove the foam packaging, as the foam is used to prevent damage, so your items arrive to you safely. Although you disliked our packaging, we truly hope that your new Marshal Floor lamps look stunning in your home. Aidan Gray

Response from Aidan Gray HomeSep 5, 2018

Jeff, Thank you for your review. Having you as an Aidan Gray customer for over 13 years is an honor! In the time that you have been with us, there have been many changes that have allowed us to expand the product assortment to fit all our client’s needs. Although no one gets everything right all the time, we try our best to get it right more times than we get it wrong. It is unfortunate that you felt that quality was poor on your order, however we value all feedback and are always looking for ways to make improvements. Someone from our sales team will be in contact with you shortly to find out exactly what product on your order had an issue, as we do not show a claim in the system. Should you find that you received an item that is outside of Aidan Gray standards, please be sure to submit a claim for our team to review at http://claims.aidangrayhome.com/, in which we normally are back in contact with you in 48 hours or less. We look forward to talking with you further and thank you again for remaining a loyal customer.