Aidan Gray HomeReviews of aidangrayhome.com

Not even sure if it's a real web-site. Won't return my call's or Email's after my order was placed.

We. ordered. 2 sconces and received an acknowledgement on January 31 ,2022 at 8:47pm. The order acknowledgment is #SO0126403. it is now September 13,2022. we have called several times in the last month because it has been 9 months. Furthermore we have now sent 9 emails . This is so unprofessional to not respond. Are you still in business? I called all three showrooms Atlanta, High Point and Dallas and told them about my experience If someone knows what has happened to this company please response . Thank you pjvos54 @aol.com. Homework Interiors

Never received any follow up to the order I placed. Cancelling the order because this took too long and my client has found something else.

I have called, and emailed several times for weeks and can't get anyone to return my calls or emails. I placed a rather large order and the fact that I can't reach anyone in this company is horrible. How do you not have customer service in this industry?

My order number is #1000002111 I ordered it on May 26th. 2021 . I didn't get an e-mail. When will it be shipped and can I receive it? I inquired several times, but there was no answer. I haven't received the mail yet. Does the cs team not work? When can I get the product?

You have a great selection of quality items, but as a small business owner I just cannot afford to accept your freight terms. I tried to order a $375 item that weighed 31 pounds and you quoted me $145 shipping charge (which I would never be able to recover from my clients even at reselling at full retail). It appears we may not be a good fit for each other. UPDATE: AGH replied to my review above which I have recaptured below. I contacted UPS this morning to get a quote and was quoted $41.20 shipping including insurance, etc. I still stand by my review and opinion as stated above: Mark, Thank you for your review. Per our account guidelines, shipping for ground is based on the price of the item, which what you ordered was almost $800 prior to the sale you got. However; we understand that since you were paying less than the actual cost, the shipping to cost ratio seemed high especially since you were looking at the weight. We ship ground based on cost, because should the item get damaged, we want to make sure that we are able to get you a replacement or refund. Per your request, we cancelled your order. Please note that you do have the option to ship using your own carrier in the future, should you decide to order again. We appreciate your insight and business. The Aidan Gray Team

I placed an order. Never saw a confirmation email. Emailed customer service. No response.

I ordered my wife an antique coffee table for a gift on 5/11. We live in Frisco, thought the easiest option would be to pickup at the warehouse. After six calls, ( the individual who I have connected with ( twice) was very friendly), attempting to schedule a pickup date. Thus far, still no response from the warehouse.