Aidan Gray HomeReviews of aidangrayhome.com

Response from Aidan Gray HomeMar 22, 2019

Dear MB- Interior Designer, Thank you for your review. We apologize that you have had issues with your past orders. Please note that moving forward, we have designated a member of our team to personally oversee your account, to ensure a smooth and easy interaction from beginning to end. We value you and your partnership, so would like the opportunity to make things right. If you have not already received a call, you will get one by the end of today to discuss. Aidan Gray

Response from Aidan Gray HomeMar 21, 2019

Nikki, We are sorry that you had a bad experience on your order. The promotion that was ran during the time the order was placed involved purchasing standard items for X amount of dollars allowing you to get X amount of dollars towards retired items on the order. It does not appear that any retired items are on your order, however, our Director of Sales will be reaching out to see if you would like any of those items. We are sure this can be resolved easily and look forward to working with you further. Aidan Gray

Response from Aidan Gray HomeMar 22, 2019

Frances, We are thrilled that your order was received fast and as you wanted. We look forward to working with you more in the future. Aidan Gray

Response from Aidan Gray HomeMar 8, 2019

Dear Suprised, We apologize that you were unaware assembly was required for the lamps you ordered. Most lamps do require assembly with the shade, harp, and finial; however floor lamps can require additional assembly due to the base poles used to give them their height. We try to ship most of our products in the smallest secure packaging possible, which allows them to ship ground instead of freight keeping costs down. We will take your suggestion into consideration to note this on products. Unfortunately, we cannot remove the foam packaging, as the foam is used to prevent damage, so your items arrive to you safely. Although you disliked our packaging, we truly hope that your new Marshal Floor lamps look stunning in your home. Aidan Gray