AG JeansReviews of agjeans.com

My experience with AG Jeans is very similar to others who've posted on this site. I ordered a pair of AG jeans from their website - that were same waist size as 2 other pairs of their jeans that I have. The ones I received were too small. I attempted to contact their customer service department and never received a response. I think this behavior is intentional. Given how expensive this purchase was, I'll never buy another pair of AG jeans.

terrible customer service - disappointing experience

I've spent thousands of dollars on this brand both on and offline over the years. Took advantage of the Black Friday Online sale this year via my mobile phone. Accidently ordered the wrong size (28 waist vs 36) which I realized when I received my order. Contacted customer service. It's never a good sign when their response is their terms and conditions page, lol. I wasn't even looking for a refund, just a return for store credit. Never got a response back. This company is headed towards bankruptcy with their absurd treatment of good customers. Currently looking for my next brand of $200+ jeans.

This is my letter I sent to them 3 times so far, with NO RESPONSE: What is wrong with your website? It shouldn’t take my money if the item is not available!!! It should say out of stock!! This has been a frustrating two weeks With me trying to order jeans, saying that they were available.. then a week later telling me they are not available.. But still you took my money! This happened 2 different times !! You really need to fix your website if things are not available we shouldn’t have to pay for them and wait for them and then be told many many days later!! OH Not available!! Really HORRIBLE CUSTOMER SERVICE! This is the worst online ordering I’ve ever experienced! Please pass this message onto a manager. I would like a response rather than a generated generic response.!!! Completely frustrated and disappointed in AG!!!

I bought a slouchy style but after only a couple of hours wear, it stretched around 2 sizes, the knees became bulging and the fit now looks awful and frumpy. After a wash (cold as stated in the label!) the raw hem completely dissolved as if I had cut the jeans myself! Customer service doesn’t care one bit, so money wasted on unwearable jeans. Also noting that I originally ordered two different sizes to compare and when I sent back one, the charges were £30! Nowhere on the UK site does it say that they ship from the US and how high return fees are. Avoid at all costs. I wish I had read reviews on here before buying but trusted the brand name as I bought AG jeans from other retailers before.

ZERO STARS! DO NOT BUY! WORST CUSTOMER SERVICE EXPERIENCE EVER. Never received my order and they refuse to refund me or replace the product. This company is deplorable for how they treat their customers. Nothing worse than corporate greed off the backs of customers. I'll never make the mistake of buying from AG Jeans again.

Would give no stars if I could. Bought a pair against my better judgement. I wore them once, washed and then wore again. Within one hour of getting dressed I sat in a chair and they split from the top of the pocket to under the butt. A 7” rip in brand new jeans. Ridiculous, but specially when you consider the cost. I contacted customer service but since I purchased in Canada I’m pretty much SOL. I will be taking them back to the point of purchase but the retailer should not have the hassle of dealing with such an inferior product. I have purchased many other brands of jeans in this price range with zero issues. Stay away! You would do much better with cheap pair of old navy jeans.

Terrible customer service! Love the jeans but they refuse to speak on the phone when there is an issue. They also continue to send the same message referring to the return policy when they did not address what the issue was in the first place. They do not seem to care.