PS
Wrong order received
Ordered 11 family photo ornaments on Oct 25th. On Nov 13th, 11 ornaments arrived, but only 1 of the ornaments is the photo of our family. The other 10 are some other family. I have submitted the written form twice on their website and receive no communication back from them. They have no phone number to contact them. We are very upset. Needed to receive these to ship to family members in the next week.
Response from agiftcustomized.comNov 16, 2023
Dear Patsy, I've checked our system and found your order #AGCS119390 purchased on October 25, 2023. First and foremost, I apologize for the mix-up with your items. Our support team has addressed the issue with our manufacturing partner and is in ongoing communication with you via email to determine the most suitable final action for your situation. I assure you this is a rare and minor mistake. We are committed to making this right for you, so please continue to follow the current email thread. I understand the importance of these ornaments, especially considering your plans to ship them to family members soon. Rest assured, we are doing everything we can to rectify this situation promptly and will keep you updated on the progress. Thank you for your patience and understanding in this matter. Best regards, Linda Hamilton from A Gift Customized.