John W.
I made an order on 11/6
I made an order on 11/6. Still have not received the shipment. The tracking information is confusing. Phone numbers do not connect with the company. I get a "this is not a real Verizon number." I have 60 days to object to my credit card charge and I'm a day or two away from doing so. This seems to be like a fraudulent website and company. Seems like others are having the same problem. Is this legit? I received a text from the USPS but it was not them asking for me to provide additional information because my address was incorrect and it asked for my credit card to charge an additional 30 cents . . . I declined. Now that link to that website does not work. If I do not get a quick response back from this company I am refuting the CC charge. I have left messages and have had no response. This seems like one huge fraud to me. Update - I finally received the customized ornaments. Why it took so long I do not know. The shipment tracking information was so confusing. I think fraudsters must know it takes this company too long to get the items and somehow preys on those with fake texts and tries to get credit card information. Beware anyone saying they are from the USPS asking for information and credit card authorization. Having said that, I take back what I said about this company being fraudulent. They are not. The customized ornaments are very nice. They need to work on there system for delivering their goods and protect themselves from outside scam artists.
Response from agiftcustomized.comNov 22, 2023
Hi John, We have checked our system and can confirm that your order is still being processed normally, following the timeframe outlined in our policy. Currently, it's our peak season, so phone lines might be overloaded, and we apologize for any inconvenience this has caused. Regarding your concern, we assure you that there are no additional charges from our side, and we urge you to be cautious of texts requesting such information, as they could be scams. We have received your request through our contact form and apologize for the delayed reply. Please check your email and follow up with the information provided there for further assistance. Thank you for your patience and understanding. Linda Hamilton from A Gift Customized.