agiftcustomized.comHERE AT A GIFT CUSTOMIZED, WE HAVE A PASSION FOR CREATING MOMENTS FOR EVERYONE.Our core culture is built upon mutual understanding, creativity and togetherness. We represent ambitious young people, who are continuously looking for better ways to do things, from improving our customers’ shopping experience to offering new items that are both helpful and aesthetically pleasing.Better quality - excellent service - lowest price are the assets we take pride in, because we believe customer satisfaction defines a business’s success.A Gift Customized would love to be featured in your wonderful stories, whether you are searching for a personalised decorative piece or sending love messages to your special someone.
agiftcustomized.com (agiftcustomized.com) has 719 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Bjager
I ordered two carry bags for respiratory therapists that looked great on the site. I got them and the print is smudged and some is impossible to read. I emailed the company and they replied that everything goes through strict review. I emailed them with pictures of the problems and haven't heard anything from them again. Pretty disappointed even more so since these are presents.
Elaine
I received the two ornament that I ordered this week. Upon opening the package found out both ornaments had the writing on the children’s clothes backwards. One was a cheerleader the other a golfer. After spending around $40. I can’t even give the grandchildren their ornaments. Really disappointed. I would have thought quality control would be on top of things.
Bea
Originally I had purchased a set of 3 of the acrylic photo ornaments of my family. These ornaments turned out AMAZING! I loved them so much, that I ordered a 5 piece set of the same photo for the rest of my family. Unfortunately, the second set was done differently than the first set in that this one did not include the bushes that were in the forefront of the photo and partially covered legs and feet. I contacted AGC immediately but they refused to re-do the ornaments for me (although according to their policy they should have). I have tried repeatedly to get the Customer Service people to re-do these but my requests are being ignored and no one is responding. Today I checked out the website section that has examples of what our completed ornaments will look like. One of the photos is of a family with snow in the foreground covering their feet... the snow was included in those photos. So why weren't the bushes included in mine? They were in the first set of ornaments. I don't understand why this company is refusing to re-do the second set of ornaments for me including the bushes in the foreground (instead they "imagined" where my brother's leg would be and cut the photo there). I tried contacting them again a few days ago... and again, have had no response. This is extremely upsetting. This has been going on since I received the order that I placed October 29, 2023. My most recent email to them was Jan. 16, 2024 and to date they have not responded. UPDATE: I received a response but still no mention is made of them re-doing the ornaments. They explained why that happened and that they plan to rectify the issue going forward, but there is no offer to re-do my order. They cost me a lot of money and I feel that, since they recognize the problem, they should offer to re-do my ornaments for me, or refund my money (over $70!). They "imagined" where legs and feet would be and cut it that way which included the part of the bushes covering their legs.. so my brother looks like he has brown & "camoflauge" green leaf pants on. At this point, my review stands and I am extremely dissatisfied with their response.
Response from agiftcustomized.comFeb 1, 2024
Hi Bea, We sincerely apologize for the less than satisfactory experience you've had with our service. Following feedback, we adjusted our process to focus more closely on the main subjects of photos, which unfortunately resulted in the exclusion of the bushes from your image in the second set of ornaments. We recognize this change impacted the final product in a way that did not meet your expectations. We take your feedback seriously and will use it to improve our processes moving forward. If you have any further concerns or questions, please reach out to us at [email protected] for assistance. Thank you for your patience and understanding. Warm Regards, Ryan Cooper from A Gift Customized
Jeanie F.
First, I believe my order was placed in plenty of time to arrive by Christmas, I ordered on December 10, 2023. I was unable to order without the gift box appearing in my order and I was worried about getting them on time so after trying 3 times to just order just the ornaments I gave up and let the darn boxes be included! They added an additional 15.00 to my order and shipping was already 15.00 so I felt I was not going to add more for "faster shipping" because even that looked iffy on delivery. So, they arrived on December 30. What a waste of money on customized gifts that would have been a hit on Christmas. 3 expensive boxes I did not need. Frustrated and quite disappointed. ORDER #AGCS211092
Response from agiftcustomized.comJan 30, 2024
Hello Jeanie, We truly regret the inconvenience you've experienced. Regarding the gift box, this is an option that comes with the main product, the ornament. Therefore, you only need to remove the ornament from your cart and then reselect it with the "No Box" option before adding it to your cart again. As for your order, we have reviewed our system and found that you placed an order on December 10, 2023, with the Standard shipping option. We made it very clear at checkout that with this option, your order may NOT be delivered by Christmas. For more detailed information about your order, please contact our customer service at [email protected]. Your satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. Warm regards, Eleanor Calder From A Gift Customized
Vicki B.
To me, the picture in the ad looked like it was a figurine. To my surprise, it was just a photo copy of the subject on the picture I submitted and adhered to a plastic outline. In my opinion, very small for the price.
Response from agiftcustomized.comJan 30, 2024
Hello Vicki, We sincerely apologize that the product you received did not meet your expectations. We ensure that all our products are of high quality and match the descriptions provided. Each of our products is handled with care, carefully cut out, and printed on both sides with good quality. We understand your concerns and desire to provide a better experience for you. Please contact our customer service at [email protected] with your order details and specific issues you are dissatisfied with, and we will work to resolve this issue promptly. Warm regards, Eleanor Calder From A Gift Customized
Gina D.
The company can step up their delivery during a holiday. The item was shipped out on December 5th and I got it after Christmas. Up until the day I ordered it, I received three emails a day to order from them. And for a week after still received emails to order. The item itself was just ok. I ordered because I received $5 off otherwise, I felt it was too expensive. Maybe my $5 off resulted in a slower shipping.
Natasja Arts van der Z.
These ornaments look great on FB. Almost 3-dimensional. In reality … pretty cheap and nothing like this. We received the order today. After opening the third empty giftbox we thought we were tricked. Luckily the ornaments were in the last box. So small all 4 fitted in 1 box. Came in today after 3 weeks. Sender from Hongkong. Not any notion it was from AGC. Or any description what was in it. So when I got a message in the app from our postal services (Netherlands) I didn’t have a clue what was coming. No information in the package. Very weird. So we paid over 100 dollars for 4 very cheap looking ornaments…. Very disappointed.
Response from agiftcustomized.comDec 30, 2023
Hi Natasja, Thank you for sharing your feedback with us. I am truly sorry to hear that the ornaments did not meet your expectations. I would like to clarify that our products are 2D, printed on both sides, with one side protected by a film layer. These details are clearly stated in our product description. Your satisfaction is very important to us, and we appreciate the chance to make things right. If there are any issues or aspects of the product that you are not satisfied with, please do not hesitate to contact us at [email protected]. We are here to help and ensure your experience with us is a positive one. Warm regards, Linda Hamilton From A Gift Customized.
Nancy V.
Shipping very slow. Shipment status not updated. Hate that it comes US mail
Response from agiftcustomized.comDec 22, 2023
Hello Nancy, We apologize for any inconvenience caused by the slow shipping and lack of updates on your order's shipment status. To address this, we have sent you an email with detailed information about your order, including the expected delivery date. We kindly ask you to check your email, including any spam or promotions folders, to ensure you receive this important update. We are committed to improving our shipping processes and appreciate your feedback. Warm regards, Eleanor Calder From A Gift Customized
