Carolyn
Order for 6 ornaments was placed on…
Order for 6 ornaments was placed on November 10. #AGCS145440. I paid for priority shipping. On November 14 I received an e-mail stating order was on the way. I was very excited as this was sooner than the website had said to expect product to be out of production line. Last update on tracker was Nov 20, 2023 09:47 am Departed Shipping Partner Facility, USPS Awaiting Item. Your item departed a shipping partner facility at 7:47 pm on November 19, 2023 in CELINA, TX 75009. A delivery date will be provided when USPS receives the package, CELINA,TX,75009. Have received no further updates. I'm very disappointed in the service. Had hoped I would have a good experience and was planning on ordering other ornaments for Christmas gifts but wanted to see the product first. Don't think I will use this company again.
Response from agiftcustomized.comNov 26, 2023
Dear Carolyn, We sincerely apologize for the delay in your order and understand your disappointment. Due to the peak season, there may be some delays in updating shipment information. We have checked our system and can confirm that your package is currently in transit to you. Our customer support team will proactively contact you via email to provide assistance and the latest information. Please keep an eye on your inbox for further updates. Best regards, Linda Hamilton From A Gift Customized.