Pam G.
AGCS129900
AGCS129900 Probably should give 1 star! Placed order before 11/2/23 with specific request to include the castle on the ornament & if not possibly please refund & do not place the order. Tried to reach them to ask questions prior to ordering but conveniently no way to talk to anyone! Took them 2 weeks to acknowledge my questions about the castle!!! Delivered yesterday ornaments WITHOUT the castle!! Still cannot get anyone to call me or return an email timely!! Are corrected ornaments in the way??? Who knows?? I guess I will deny the charge on my Amex!! Then maybe they will get in touch with me!
Response from agiftcustomized.comNov 27, 2023
Hello Pamela, I'm sorry to hear about your experience. It appears there was a delay in processing your specific request for the castle on the ornament. Unfortunately, due to this delay, the order was completed and sent without the castle. However, we have immediately resent another order with the castle as per your original request. This corrected order is currently on its way to you, and we have already informed you about this through email. We sincerely ask for your patience while we address this. Our customer support team has proactively contacted you and will provide you with the latest updates on this new order. Your understanding is greatly appreciated. Warm regards, Linda Hamilton From A Gift Customized.




