agiftcustomized.comReviews of agiftcustomized.com

4.2719 reviews
Wedding & Party

agiftcustomized.com

About agiftcustomized.com

HERE AT A GIFT CUSTOMIZED, WE HAVE A PASSION FOR CREATING MOMENTS FOR EVERYONE.Our core culture is built upon mutual understanding, creativity and togetherness. We represent ambitious young people, who are continuously looking for better ways to do things, from improving our customers’ shopping experience to offering new items that are both helpful and aesthetically pleasing.Better quality - excellent service - lowest price are the assets we take pride in, because we believe customer satisfaction defines a business’s success.A Gift Customized would love to be featured in your wonderful stories, whether you are searching for a personalised decorative piece or sending love messages to your special someone.

agiftcustomized.com (agiftcustomized.com) has 719 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Website: agiftcustomized.com
Category: Wedding & Party
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Bea

Jan 25, 2024

Originally I had purchased a set of 3…

Originally I had purchased a set of 3 of the acrylic photo ornaments of my family. These ornaments turned out AMAZING! I loved them so much, that I ordered a 5 piece set of the same photo for the rest of my family. Unfortunately, the second set was done differently than the first set in that this one did not include the bushes that were in the forefront of the photo and partially covered legs and feet. I contacted AGC immediately but they refused to re-do the ornaments for me (although according to their policy they should have). I have tried repeatedly to get the Customer Service people to re-do these but my requests are being ignored and no one is responding. Today I checked out the website section that has examples of what our completed ornaments will look like. One of the photos is of a family with snow in the foreground covering their feet... the snow was included in those photos. So why weren't the bushes included in mine? They were in the first set of ornaments. I don't understand why this company is refusing to re-do the second set of ornaments for me including the bushes in the foreground (instead they "imagined" where my brother's leg would be and cut the photo there). I tried contacting them again a few days ago... and again, have had no response. This is extremely upsetting. This has been going on since I received the order that I placed October 29, 2023. My most recent email to them was Jan. 16, 2024 and to date they have not responded. UPDATE: I received a response but still no mention is made of them re-doing the ornaments. They explained why that happened and that they plan to rectify the issue going forward, but there is no offer to re-do my order. They cost me a lot of money and I feel that, since they recognize the problem, they should offer to re-do my ornaments for me, or refund my money (over $70!). They "imagined" where legs and feet would be and cut it that way which included the part of the bushes covering their legs.. so my brother looks like he has brown & "camoflauge" green leaf pants on. At this point, my review stands and I am extremely dissatisfied with their response.

Response from agiftcustomized.comFeb 1, 2024

Hi Bea, We sincerely apologize for the less than satisfactory experience you've had with our service. Following feedback, we adjusted our process to focus more closely on the main subjects of photos, which unfortunately resulted in the exclusion of the bushes from your image in the second set of ornaments. We recognize this change impacted the final product in a way that did not meet your expectations. We take your feedback seriously and will use it to improve our processes moving forward. If you have any further concerns or questions, please reach out to us at [email protected] for assistance. Thank you for your patience and understanding. Warm Regards, Ryan Cooper from A Gift Customized

About agiftcustomized.com

agiftcustomized.com (agiftcustomized.com) has 719 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Website: agiftcustomized.com
Category: Wedding & Party
Listed on Five Star Index: 2026