American Furniture WarehouseReviews of afw.com

My experience was great !! Friendly staff and dock persons! Built both myself and I look forward to getting my books in them! First time here ~ my daughter directed me here and quite satisfied. Thank you again! Thank you!

Almost 7 years ago, I started the process of getting a bedroom set from American furniture warehouse. Unfortunately there was miscommunication and a difficulty getting the bedroom set delivered. At the time I was seven months pregnant and sleeping on the floor so I ended up going with another company and getting a bed. However, I still got charged with a restocking fee. That is now on my credit of over $1000. I called to see if someone would have some kind of compassion and kindness to see if they would remove it so it could be off of my credit since I never received the furniture and they were never Going to deliver the furniture when I needed it. Because they deliver when they feel like they wanna deliver it’s not convenient for the customer. Only convenient for the driver.I was met with cruelty. I was met with no help at all, and to be honest with you this company should be ashamed on how they treat people who could be potential customers. The fact that I have to sit and talk to someone who was talking to me as if I am a guilty party. It who was no compassion. The fact that I was sleeping on the floor waiting for furniture to be delivered and that it’s my fault is hurtful and it’s amazing that this is what I met with even seven years, after the fact, I even explained to the woman I get that there’s always gonna be more than one side to a story, but some kind of way you would have some kind of compassion towards a woman in that situation. She was unfriendly her manager over her was unfriendly and now I have something on my credit that I’m gonna refuse to pay because there was no help. There was no kindness and I hope one day this company is shut down. So if you ever wanna shop somewhere where they treat you as though they’re doing you a favor by letting you buy their furniture this is the place to go.

We have spent a lot of money at American Furniture Warehouse. We have mostly been satisfied knowing you get what you pay for. However, we warn you that is you EVER have an issue they will not make it right. Recently we purchased a kitchen table and the paint was flaking off. They said “ This looks to be caused more by how the piece is used in the home. As such, this is not a warranty concern.” They have lost a long term customer since they did not want to fix this issue with our table. We went back and forth over 15 times on claim 81L800463. We sent photos from every angle and distance they wanted to prove the paint rubbed off just by putting a plate down on the table. Just beware and know there are other low cost options out there that stand behind their products.

We purchased 3 rooms of furniture (and not super cheap stuff). The first time, one sofa was not the correct sofa. The second time, when delivering the correct sofa, it was damaged (manufacturer defect). The third time they brought different incorrect sofa and refused to take (return) the damaged sofa. I did not like being responsible for more possible damage. Plus, they were late. The fourth delivery, which at least this time they were doing the next day and let us pick the window, brought us the correct sofa. We were told they had to check 18 sofas to make sure it didn’t have that same manufacturer defect until they found it. It was the last one in stock. Great. EXCEPT, there is pulled fabric scaring on the arm. I am left with either keeping it or returning the entire set (two matching oversized chairs and two ottomans) for a 15% restocking fee. At this point, I’m keeping it. And even though we were given a $100 merchandise credit (that will expire in one year), I don’t think I’d ever consider shopping there again. Too little, too late. Four times I had to sit around waiting for them to show up, even though I at least was able to pick a window the fourth time. Giving up work and getting very little accomplished

I bought a sofa zero recliner, the power cord or you plug in your USB and use the control channels for the for up and down. The plate fell off the next day. I called them up and they refused to come back. They told me to bring it in I’ve done 275 bags of chemo that’s impossible for me to do. Now the cushions have giant lumps in them. The quality of this furniture is very bad. The price brings you in, but the quality breaks your heart.

I purchased a couch in July of 2024 and within months the cushion zipper broke and the cushions became misshapen. I contacted AFW for a replacement cushion cover for the broken zipper and was told it was normal wear and tear. After a few months??? We have no kids or pets.

The only American thing about this place is the name. Our visit revealed what we'd suspected ... a bunch of mass-produced Asian furniture (much of it showing Vietnam as its origin), made with inexpensive components, generally shipped unassembled in boxes. Fit and finish are terrible (wobbly drawers, uneven paint, crooked seams, etc.). Employees essentially ignore customers unless approached ... and the one we spoke with had no clue as to the meaning of hardwood (we did inquire if any such bedroom sets were available). When asked, he knocked on a headboard and stated, "This wood is very hard." We understand that price is a major draw, but many complaints posted here and elsewhere refer to pieces lasting a short time before starting to fall apart. Simply put, there's a big difference between price and value. Cheap furniture isn't good, and good furniture isn't cheap. Then there's review after review about delivery, or lack thereof. It stands to reason, as much of the furniture has to travel over half the world, and if anything, the supply chain is in critical shape and not getting much better. Add the time necessary to assemble the pieces ... Ikea is a cakewalk compared with this stuff. So a promised delivery date for items made thousands of miles across the Pacific is a crapshoot at best. If you're looking for furniture to get by with for a while, this could be your place ... but if quality matters, you'll need to open your wallet a bit wider.

I just wanted to add a final updated review from a previous one I filed a few days ago. The pole of my umbrella that I was told by your management that by looking at pictures we sent per your request couldn't be repaired when we originally were told that a service call was scheduled and instead of a service call we got a phone call instead. In finishing this up umbrella that we were told couldn't be fixed we had it repaired by a friend of ours by replacing the bottom half of the pole. I wasn't going to pay another 90 dollars for another pole when I just spent 3500 on the first of this year. I'm sure giving me a replacement pole for no charge wasn't going to break the store and you could have been more courteous about my complaint.