American Furniture WarehouseReviews of afw.com

I am disappointed by AFW’s rigid and unfair delivery policies. An $85 delivery fee within the same town already feels excessive, but adding another $45 simply to reschedule is unreasonable, especially for a family recovering from the devastating Aspen Acres Fire. Given that this natural disaster occurred in AFW’s own community, I had hoped the company would show greater compassion and flexibility toward families who have been displaced or experienced significant loss. The frontline customer service representatives were helpful, kind, and professional, and I appreciate their efforts. The problem appears to be the corporate policy, which urgently needs to be reconsidered. Customers who may need any flexibility with their delivery schedule should be aware of these additional fees before ordering. Dr. Alan Poor-Bear Chalepah, Industrial-Organizational Psychologist

I purchased a sofa with Dina on 99th and Bethany sales went smooth. Next day I go to pick it up and this lady name Bonnie who was not assisting me had the nerve to come over to lady that was and ask for the card I used to pay. Keep in mind the person helping me had the paid receipt and my id already. No need to see my card it was already paid. This pissed me off and makes me not want to purchase again. Bonnie has a smart mouth and nasty attitude she is a miserable person. True Karen she hate her life and makes everyone around her miserable. Bonnie that’s in customer pickup is a miserable old B#%*h that needs to jump off a bridge and kill herself.

The salesman claims they can take away the old bed but when they show up with the new one then all of a sudden they cannot.