American Furniture WarehouseReviews of afw.com

went two American Furniture with my mom 86 years old that live on a budget was taken advantage of at Thornton store felt like she was she was charge a restocking fee and a delivery fee twice. couch she really wanted movers did not even attempt to put the couch into her apartment and was charged a restocking fee of 15%.was told that the movers are very professional they are very un-professional salesperson (Mark)was very rude with did not try to help her at all.mom did not get the couch that she wanted was charged extra and for a smaller couch paid about the same amount.I don't think it's right for them to take advantage of little old ladies that live on a budget mom has swelling on her legs and has to keep her legs up for ath swelling down she dose not fit on the couch they brought. shame on you American Furniture take an advantage of old ladies you ought to be ashamed of yourselves

Terrible. Classic bait and switch tactics. I have been renting a small stackable since 2015 for $30 a month which was too much as it was. I moved to auto pay and they tried to charge my card almost $70! I guess they thought they I wouldn't notice. When I called and asked why they didn't notify of the x2 price hike, they did not have a response. They claimed it was due to "inflation". I cancelled my service and bought the same model brand new for $550. Problem solved.

I just wanted to say that you guys rock!! Everyone was soo helpful...especially Wolf my sales guy. He made my experience so much more fun and easier! He knew exactly what I needed and what I was looking for. Wolf's the man! and now my home is complete thanks to AFW and my sales person :) Thank you!!!

Will not let me order on like. Sooooo horrible

Went to AFW in Conroe, TX yesterday to purchase 2 recliners and an area rug. Approached customer service counter and explained what I was in market for. Was told to go yo recliner area and a salesperson would be right with me. After 20 minutes was walking out and noticed at least 4 salespeople standing around on their cell phones. Apparently the sale people make enough that they don't need another customer.

We bought sectional 3/27/24 and broke 4/23/24. I called was told someone would come out to look. Then called back no one came for 2 weeks. They said busy. called back 2 weeks said I need to email pictures with receipt did that no one came. then called back we are in may, said email not found send again. did that. Then callback 1 week later said employees no longer there and send to a service.co. I did then i get an email from service.co telling us we are not approved for repair since we have to call within 30 days of incident. AM I CRAZY?? What a scam!! They give no 30 day return even. Never again!!

The sales girl was nice but when the couches were delivered I was not home. My husband only made sure the electrical functions worked. We rarely use the living room so we did not notice at the bottom edge of one of the recliners it looked like a box cutter cut it. It was noticeable until I reclined one night at my daughter noticed it. I contacted AFW and the customer service rep had me email pictures. She was very rude and claimed they don’t cut the boxes open in that spot. I asked her how she would know how they cut the boxes open. She then said I waited to long. The point is she was very rude and assumed she knew how these men cut the box opened. I will never use them again nor will I recommend the to anyone.

I’d like to give Great Thanks and Appreciation to “ Deklan” at Thornton Colorado Customer Service pick up. I came in to do a return and was trying to return a small item the first associate did not know how to locate it and in the beginning Deklan also couldn’t locate it at the time and he apologize that this was probably a purchase to where you just pay and go and it is not registered under your customer number. we then looked around the store and other items and Deklan when above and beyond to locate us in the store to let us know that found the receipt in the computer and make sure we were taken care of properly, and he also offered to hold our item and that we needed to stop by to take care of the return. After we finished looking around the store, we approached him and he told us that it was all credited back to our card and wish us a wonderful day and that he was happy to help. Feeling some type of way not having the proper paperwork and someone going to the extreme to make sure that they done everything in their power to help. He definitely made our day. Thank you so much. Deklan thanks so much for going the extra mile we wish more folks were like you.