XYZ
Poor Customer Service
Poor Customer Service! Poor Quality Furniture....didn't even last six months before we started having problems! We purchased 15 different pieces of furniture from American Furniture Warehouse and every single piece has a problem! NO WARRANTY! We were told that the furniture is supposed to look like that or that it's normal wear and tear and on a couple of pieces, they accused us of improper care - they said it was water damage and there was no water spilled on any of our pieces - not even the kitchen table and the one piece they accused us of water damage, was in a guest bedroom that no one had even slept in yet and nothing had even been set on the dresser! Anything to get out of the warranty. Remember, you get what you pay for. We would have saved money by spending more for quality furniture that will last a lifetime...furniture that can be passed down to the next generation. Instead we opted for purchasing "cheaper" furniture (although I would say $10K is not exactly cheap) that is already breaking down and having problems and the finish on some of the pieces is weird and looks bad. It's doing something I have never seen happen on furniture. You'd also be better off buying re-finished furniture or buy it used and refinish it yourself! Or....build it yourself if you have the tools. We still needed a few more things (we had moved and sold all of our furniture before moving.....I'm sad now because it was good furniture - real wood - Broyhill and real leather) and we just bought several secondhand pieces - two nightstands, a hutch, a large round dining table, five chairs, and a cedar chest all for $130.00 total! They need to be refinished which will be time consuming but I would prefer to have a nice, solid wood that will last our lifetime that we can pass down over cheap junk that now looks horrible and doesn't function properly. If you can take care of your furniture and you want it to last longer than a year or two, I would avoid buying furniture from American Furniture Warehouse.