American Furniture WarehouseReviews of afw.com

Phuong Nguyen did a fantastic job showing us options for buying a couch set in Marana, AZ today! We were very impressed with the quality of the furniture and the ease in which she made everything happen for us. Phuong is very professional and pleasant and we enjoyed our experience there today! Scott Fisher

I don’t understand all the negative reviews. We have had great service from AFW. We moved from UK to US so made serval trips to AFW in Katy Texas to purchase various items such as soda, beds and mattresses and dining table. On the sales floor we dealt was a gentleman named Tony who was very helpful and very knowledgable. Delivering of most items was within a day or two. We had some dining chairs that were coming from another warehouse but they kept us up to date with the progress. One of the dining chairs had an issue and needed to be replaced but again this was all done very promptly. Delivery people arrived when they said they would, left everything very clean and tidy and removed all packaging. Overall very pleased and would use again.

Delivery sucked! The 2 people that delivered our couch were very unprofessional. I watched them roll the Boxes that had our couch in it over down the driveway without using a dolly. The rolled the boxes over and over. It was a miracle that the couch wasnt broken. I was watching from upstairs window and they didn't know I seen this. I tried to ask them why they didn't use a dolly but they could not understand english. They also seemed very agitated and rude. Why do you hire these sketchy people? Im guessing cheap labor. Will not buy from American Furniture again.😒

One thing i really liked is that the salespeople left me alone to look at the item I was going to buy. I hate in when salespeople follow you around, but not here they are very professional and give you your space. But the main reason for this post is to give Emilio Azzam, the recognition that he deserves. He was very professional, had great personality and he really knew is stuff. Thank you for making my first furniture purchase a great experience. I will tell everyone that goes shopping at your store to make sure they ask for you. Thank you, Have a good day.

We purchased several items at the Englewood store on March 24th, and paid in full via credit card. One item in our order was to be transferred from another store, around April 5th. We called the store on at least 3 occasions in April requesting a status on our backordered item, and was informed each time that our item was on the way. We then visited the store and spoke with Emily on May 6th. Emily informed us that our backordered item was there at the store and she scheduled our delivery for May 11th. She then discovered a $56 charge that suddenly showed up, but was unable to determine the cause. We received confirmation via email and text on May 8th that our item would be delivered on May 11th. We called Emily on May 11th for our delivery window and was informed that our delivery had been canceled due to that random $56 charge that she had discovered was for taxes that were miscalculated due to a store system error. Essentially our backordered item was being held hostage due to an error made by the store! If our order had been delivered as complete in April, this systems error would've been found after the fact and written off. It's very disappointing that this company is willing to lose a long time loyal customer over a $56 company error! Doesn't make business sense!

I usually love going to this place. The salespeople are wonderful, the people who load your products are wonderful, he even delivery people are wonderful. but the customer service is awful! i ordered a white couch. It says Ivory on my receipt. and noted I chose WHITE! It was delivered with hand prints on it. Of course the delivery people tried to clean it. but it wasn't white, it was yellow. I tried to get a pickup the same day but they wouldn't allow it, so I rescheduled all of my customers to do a Monday pickup, I reiterated I would not be available between 9 and 11 AM, i was told they couldn't control what time it would be picked up and to be available. I insisted I would not be available between the certain times getting angry! Of course when I receive time of pick up it was exactly in the time I was not able to be available. This was intentional! they literally wanted me to keep it or return it myself. I had surgery last week and I am not able to lift, not to mention I had to lock my animals in a small room so they couldn't get near the couch even wrapping the couch in blankets. I ended up having to return it myself. Due to customer service, not being able to accommodate me. they even asked me to postpone until my day off, which would have been Saturday. But because I moved my customers, I am now working that Saturday. Geological my behind! I work a route and sometimes I have to move things around to accommodate. just pathetic! I really honestly believe this was intentional to make problems for me. i will never shop there again!

Buyer beware!!!!’ Cheap furniture and very poor quality. The couch was purchase on 3/30/25, it is extremely uncomfortable to sit on for long periods of time. The Cushing around the frame is one layer and it is uncomfortable. The company refused to return the couch because it is beyond 30 days. It does not say that on the receipt nor did our sales associate tell me that returns or exchanges have to be in 30 days. All questions need to go thru customer service and the rep was rude and dismissive. I was told by customer service that all information is in their website. It would have been nice to know that at the time of purchase.

My wife and I went in to the American fine Furniture store there in Stockton, Ca. just to see what they had to offer. After looking around for a few minutes we sure were liking what we were seeing. Then we met the owner, Johnny, and what a great person he really is, personally and professionally. We really weren't looking to buy anything at that time but our experience there at American Fine Furniture and with Johnny, was so great that we bought our mattress right then and there. When it came time for delivery, were we ever pleased. Johnny showed up with his wife for the delivery and everything came off absolutely great. We would definitely and highly recommend the Stockton American Fine Furniture store and to talk to Johnny, a no pressure, very personal and professional gentleman who really listens and gives all out effort. Thank you Johnny for such an excellent experience and all your professionalism. ps. we absolutely love our mattress and glad we bought it.