American Furniture WarehouseReviews of afw.com

While shopping at the Colorado Springs store, we saw jake come in and walk his whole store. Seeing the owner who cares on how everything is looking tells me how much this is the type of store I want to buy from. Thanks Pam Annibel

Over the past 13 years, I have been a loyal customer of this store, purchasing the majority of my furniture from them. Throughout my interactions, I consistently encountered a gentleman named 🙏ELIAS🙏, who demonstrated exceptional helpfulness and understanding. He was always willing to provide guidance whenever we sought it. Notably, he exhibited remarkable patience, even as we made multiple changes to our furniture selections. I purchased a dining set and a living room set from him, and my daughter subsequently acquired a dining set, a fireplace, rugs, and numerous other essential items for her new residence. I wholeheartedly commend this individual for his cooperation and assistance.

Purchased 2 reclining chairs in less than 9 months seat cushion on both chairs broke down, 1 on the right side and the 2nd on the left. Had a tech come out and he said it was due to use. he took 1 picture, didn't sit in either chair or didn't attempt to diagnose the problem. he said that it was made in China and is disposable furniture. Customer service wanted to charge us $358 to repair the chairs. I would not recommend AFW to anybody!

Don't do it! We purchased a leather couch and recliner as well as other items. Within a few months the leather was all stretched out on the lower part of the couch when not reclined. Two AFW technicians came out and said, "Do not buy leather from AFW or Ashley Furniture. This always happens." Apparently the 'pillow top' feature and their cheap leather are inferior and will fail, but not within their 30 day warranty period. I attempted to get a prorated refund to purchase something other than leather without any luck. We are still paying on junk furniture from AFW.

American furniture is Shit. I bought an outside furniture set a little over a year ago. It's already falling apart. I sat on it about 4 times. Shit products and shit service.

I bought a bed from the Glendale, Arizona location. The rail had a knot and it broke in half. I paid for the service to fix my rails. They first lost my rails, when I had an appointment, got cancelled, then rescheduled, they came to add the rails to my bed and they cracked my headboard on the upper left top pulling it out behind my dresser. One guy put my bed together when it takes two guys because it’s a heavy bed. The bolts are stripped, headboard cracked. The tech guy scratch my wall, cracked my headboard, I was trying to get out of my driveway and his truck was in the way to get him two more bolts from Ace Hardware. He left unfinished work when I paid for this services. His supervisor was in the truck upset because he was slow, maybe he should have helped him. When it takes two guys. Now AFW giving me grief, telling me it’s not unwarranty when they damaged my headboard, bed is lazy due to one man installing, walls damaged, my underground garbage bin is damaged trying to get out. This is uncalled and poor customer service. You can’t speak to a manager because they don’t have one your dealing with a call center unfamiliar with terminology. They want me to pick up my mattress and take a picture of the stripped bolts and everything else. I have taken numerous of photos. And the are playing games

Alberto Vasquez was the salesperson who made things great for us.We were apprached by 2 others in the store that just wanted to give us their name for commission purposes- neither of those 2 wanted to listen to what we were looking for , or to walk the flooor with us. Aleberto listened, walked with us and helped us with our purchase within 15 to 20 minutes - he answered all of our questions and was super professional - he made our purchase ez ( we spent just over 2K)

I purchased a sofa with Dina on 99th and Bethany sales went smooth. Next day I go to pick it up and this lady name Bonnie who was not assisting me had the nerve to come over to lady that was and ask for the card I used to pay. Keep in mind the person helping me had the paid receipt and my id already. No need to see my card it was already paid. This pissed me off and makes me not want to purchase again. Bonnie has a smart mouth and nasty attitude she is a miserable person. True Karen she hate her life and makes everyone around her miserable. Bonnie that’s in customer pickup is a miserable old B#%*h that needs to jump off a bridge and kill herself.