Kaitlyn G.
Horrible Customer Service and Not Happy Customer
Seems like there is a trend with this company. Ordered a sign from them on Dec 8. Exactly four minutes later, I emailed support and canceled it… four minutes later… I have my confirmation email and copies of emails (dates/time) that I had sent to them for proof everything went through. Their policy states if you cancel within 24 hours, your order will be canceled. I thought I was in the clear. NOPE! Just checked my bank acct and they charged me for it. No word on any tracking number or no emails at all back from support even though they “RESPOND TO ALL EMAILS.” Already reported fraud to my bank. They throw customers in the trash who reach out with issues/cancellations and that shouldn’t be. They should do what their policy states and “RESPOND BACK TO ALL EMAILS” and not ignore their customers. I will update this review if they reach back out to me. We will see what happens next. If it means filing a complaint with BBB, so be it. 😡
