AetnaReviews of aetna.com

I tried going back to my original policy of Aetna Secondary Health Insurance on a Trial Right basis. Was told it's not accessible. I did have a good policy with Aetna Plan G, then tried something different and couldn't get it back. An underwriter told me I should be able to do so through Trial Right. I guess others thought differently. I now have Amerivantage Classic HMO. So far ok. Will see how long it takes for my kit and I'D.

Signed up for Aetna Medicare Advantage plan. I am retired and was told I would get $400 reimbursement for dental. So we called Aetna and they told us my dentist took Medicare so put in a claim and was denied, so appealed. It is now June 25, 2020. Saw the dentist January 27, 2020. Disappointed.

Don't make the mistake of signing up for Aetna! I'm a European expat without alternatives. I need to pay them about $500USD (+500USD from my company) per month for their awful "service" so my current strategy is to only dispute claims over $250 since I end up spending about five to ten hours on getting my rightful claims back (I often do end-up winning in the end). They will do everything within their power to deny your claims and put burden of proof on you even if you follow their process perfectly. A couple of tactics on rotation: - Blanket denials of claims (I think they do this randomly as I can have an identical claim be accepted at one point and denied at another). - Requiring manual copies of claims to be shipped internationally (again, randomly). - Disputing the necessity of a claim over a medical doctor's advice (Who is even making these rebuttals? definitely not a medically trained person!) - Not answering / replying at all. - Extremely non-functional website which is down half of the time (just the claims part), I cannot shake the belief that they do this on purpose. - They also have "dark patterns" everywhere. It is unnecessarily difficult to find information about anything related to payments/claims. I have a personal document with all the required steps which I need to update every once in a while when they """upgrade""" their services. If you are not like me and do have a choice: stay clear.

I reside in Thailand, I was a member for a few years until in January this year, I woke up in hospital, yes i paid my own fees. There was some dialogue with Aetna, but it was a waste of time. On the 7th February this year, I sent them 49,000THB to extend cover. Turns out they never applied the cover, i'm fighting to get my money back now

Poor claims experience - initially claim was denied because I didn't get a stamp in my passport when travelling between UK and Italy when this isn't provided when you trave within the EU, despite providing all other evidence.

My employer outsources their medical leave mechanism to Aetna and mandates that we use them. I opened my claim, submitted the requisite documents, had my surgery, and two weeks after my surgery I was cleared to return to work. I called and went through the automated "return to work" system. It's been over a week and my status is still listed as "pending" on Aetna and my employer is unable to schedule me until Aetna closes the claim. My employer schedules employees weeks in advance and at this point I'm not sure when I will ever be able to return to work since I am now wholly at the mercy of Aetna being able to complete my claim. I've polled other employees across my (large) company and my experience was far from uncommon. It seems to be the norm - rather than the exception - to have claims handled expediently or appropriately. I have great respect for my employer and I cannot believe they continue to do something as irresponsible as use Aetna for something so critical as leave management.

Horrifying incompetence and malevolence. Aetna defrauds its so-called customers by denying them every kind of service every day, all day. Their pharmacy fails to fill prescriptions, fails to ship them, fails to remedy their mistakes, but always, always remembers to charge hideous amounts for cheap meds. Their denial of coverage is a default position: this is not an insurance company, it is a medical racketeering and extortion outfit. Aetna puts the Mafia to shame, because they have enlisted the authority of the state and the courts to enforce their barbaric practices. Every person I have talked to there tells lies over the phone, and then on second attempt to fix things blames you for the information the company's idiotic representatives supplied. Meanwhile, rarely do doctors or qualified people are make decisions: it's all in the hands of Aetna employees with no degrees, little or faulty training and a code of extreme hostility to the policy holder. They should not be allowed to donate to the politicians who protect their racket. Hope this company goes bankrupt and Medicare for all comes in. No government agency could do a worse job than they do. The real question is why do Americans tolerate this trampling and abuse? Oh, right, we have no other choice (all in the name of private enterprise, where fattening off the sickness and death of others is a national pastime).

About to enter February and still no ID cards. (Signed up in December) Attempt #1 : (Aetna) You can go to our site and print out a temporary card. (Me): I don't have access to a printer can you mail them? (Aetna) : You can go to our site and print out a temporary card. (Me) Please read my e-mail, I DO NOT HAVE ACCESS TO A PRINTER! (Aetna) Your cards will be mailed shortly, in the meantime feel free to go to our website and print your cards. Attempt#2 (3 weeks later) (Aetna) Your cards were mailed (15 days ago) (Me): Still don't have them, please mail again. (Aetna):Your cards will be mailed shortly, in the meantime feel free to go to our website and print your cards. UGH!!! Nothing but a bunch of cookie cutter replies! They don't read your messages! A billion dollar company that wont print my cards and wants me to!!