Hi Brian G,
Thank you for taking the time to leave a positive review about our products and customer service. We appreciate your kind words and are delighted that you had a great experience with Aeticon.
Our team strives to deliver excellent service, and it's rewarding to know that we succeeded in making you happy. If there's anything else we can do for you, please don't hesitate to let us know.
Warm regards,
Customer Support Department
Aeticon LLC
LC
Lynne C.
THEFT AND FALSE ADVERTISEMENT
I ordered a JEEP door mat on July 1, 2023 and according to their advertisement said that it would be shipped from 5 to 8 business days. Today is July 18, 2023 and I have received no emails regarding this order and the rug NEVER came.
I feel like this company is a scam because they certainly took me for $57.00.
BEWARE: DO NOT ORDER FROM THIS COMPANY YOU WILL RECEIVE NOTHING AFTER SENDING THEM MONEY OR CREDIT CARD.
Response from Aeticon LLCJul 20, 2023
Dear Lynne Cummings,
We sincerely apologize for any inconvenience our services may have caused you. It has come to our attention that there might be some confusion regarding our shipping timeline. The 5-8 days displayed on our website represent the shipping duration, but it does not include the actual production time for custom-made products, which typically takes 10-14 business days. We hope you understand that as your order is "made on demand," it requires more time for fufilment and completion.
Please be assured that every single order we receive is handled with great care and attention to detail to ensure utmost satisfaction when the product reaches your hands. We would also like to emphasize that we are a reputable company, and all orders are dispatched to our customers. In the event of any mishaps during the shipping process, we will do our utmost to provide the best possible support and assistance.
Kindly review the email address used for your order placement, as an order confirmation email will be sent to you immediately after making the purchase.
Once again, we deeply apologize for any inconvenience caused, and we encourage you to reach out to us directly via email at "[email protected]" for any queries or swift assistance.
Thank you for your understanding and we look forward to serving you soon.
Best regards,
Aeticon
MW
MW
very responsive…
I found Aeticon to be a very responsive company that really wanted to be sure I was satisfied. They responded to all email which is very refreshing!
I will definitely work with them again~
Response from Aeticon LLCJul 27, 2023
Hi MW,
Wow, we're beaming with joy after reading your glowing review of our products and customer care at Aeticon! Your satisfaction is our ultimate reward, and we're thrilled to have met your expectations.
If you have any friends or family looking for similar products or services, we'd be grateful if you recommended us to them. Thank you for choosing Aeticon and for being an amazing customer!
Best wishes,
Customer Support Department
Aeticon LLC
AN
Angela
Great quality
Great quality. Looks even better in person than website! Will order more products.
Response from Aeticon LLCJul 27, 2023
Hi Angela,
We couldn't be happier to receive your kind review about our products and the level of customer care you experienced at Aeticon. Your satisfaction is what drives us to excel in what we do.
If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please let us know. We value your feedback greatly.
Thank you for being a part of the Aeticon family!
Best wishes,
Customer Support Department
Aeticon LLC
MG
Mark G.
Excellent quality
Excellent quality
Response from Aeticon LLCJul 27, 2023
Hi Mark Gerady,
Thank you for sharing your positive thoughts about our products and the service you received from Aeticon. Your feedback brightens our day and fuels our passion for what we do.
We're committed to providing exceptional service to all our customers, and it's an honor to have met your expectations. Should you have any questions or need help in the future, don't hesitate to get in touch.
With appreciation,
Customer Support Department
Aeticon LLC
KF
Kish F.
False advertising Edit; corrected
I ordered a vinyl record cutout clock. I received a metal cutout of the same design. While I still love the design, I would have rather have it in vinyl, this was not what was advertised
Edit: The customer service team at Aeticon was very responsive to my problem. After verifying my wrong product they sent me the correct product at no cost.
Response from Aeticon LLCJul 18, 2023
Hi Kish Family,
We sincerely apologize for the product of vinyl record cutout clock not meeting your expectations. It would be grateful if you can provide us with your email address or contact us via this email address "[email protected]" so that we can gather additional information about your order and provide better assistance in resolving the issue you are experiencing.
We greatly appreciate your prompt response and look forward to hearing from you.
Best regards,
Aeticon
DE
Denise
They kept me up to date with their…
They kept me up to date with their progress, they were fast and answered my questions in a prompt fashion, my product was amazing, just what I wanted, I would highly recommend them
Response from Aeticon LLCJul 27, 2023
Dear Denise,
We're over the moon to receive your positive review about our products and customer service. It's fantastic to know that you're happy with your Aeticon experience.
Our team works hard to ensure every customer has a seamless and enjoyable journey with us. If you need any further assistance or have any suggestions, please feel free to share them with us.
Thank you for your support and for being a valued customer!
Sincerely,
Customer Support Department
Aeticon LLC
KB
Karen B.
Awesome company to work with
Awesome company to work with! Sent an email and responded right away. The product I received was a Metal United States Coast Guard with it personalized. It looked amazing and turn around time was great. I'd do business with them again for sure.
Response from Aeticon LLCJul 27, 2023
Dear Karen Bridges,
We couldn't be happier to receive your kind review about our products and the level of customer care you experienced at Aeticon. Your satisfaction is what drives us to excel in what we do.
If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please let us know. We value your feedback greatly.
Thank you for being a part of the Aeticon family!
Best wishes,
Customer Support Department
Aeticon LLC