Janie M.
This company needs to fix their communication
The communication with this company was sooooo frustrating. I placed an order and they sent repeated emails - oh, we’ve got your order, oh, we’re checking the details, oh, it’s now entering production, oh, now the machinist is having his lunch break, oh, now the quality control person is in the bathroom (ok, I’m exaggerating but not that much) until finally … FINALLY an email saying it’s “ready for shipping”. Then, zilch. No tracking number, no shipping updates, no nothing. 2 weeks went by. I contacted customer support and got an email saying “it’s with the shipper”. But still no tracking number of any further details. When I followed up a couple of times there was no response at all, and I assumed my order had somehow been lost. I was just about to call my credit card company to dispute the payment, when suddenly - it arrived. Completely bizarre … and such a shame the company were so hard to deal with because the product itself is great.
Response from Aeticon LLCMay 11, 2026
Dear Janie, Thank you for sharing your honest feedback. We’re truly sorry for the frustration caused by the excessive updates while still lacking clear shipping information when it mattered most. We completely understand how stressful and confusing that experience must have been, especially when you were left waiting without tracking details or follow-up responses. That said, we sincerely appreciate you still recognizing the quality of the product in the end. Your comments are extremely valuable to us, and we’ll be reviewing our communication and tracking update process carefully to make sure future customers have a much smoother experience from start to finish. Thank you again for your patience and for giving us the opportunity to improve. Warm regards, The Aeticon Team