Aeticon LLCReviews of aeticon.com

Response from Aeticon LLCSep 29, 2026

Dear Andy, We sincerely apologize for the delivery delay and understand why this experience was so frustrating. We recognize that the sign was intended for use at your seasonal address, so receiving it before you left was especially important. When you contacted us, you advised that you would be leaving the original shipping address on September 19. Our team monitored the shipment and explained that if it could not be delivered there by that date, we would arrange a replacement to your alternate address. The carrier subsequently confirmed that the sign was delivered to the original address at 11:25 AM on September 18. After delivery, you informed us that you had left that morning, earlier than the departure date previously provided. Because the order had been produced and successfully delivered to the requested address before September 19, we were unable to approve a refund. However, we did not want to leave you without a solution. We offered to send a complimentary replacement to your alternate address at no additional cost. We also explained that if the original sign was no longer needed, you could select a different design or another product of the same value instead. We understand that you chose not to accept these options, but our replacement offer remains available through the end of this year should you reconsider. We remain ready to assist and would appreciate the opportunity to provide a product you can use and enjoy. Warm regards, The Aeticon Team

Response from Aeticon LLCSep 18, 2026

Dear Cheryl , We sincerely apologize that the hat did not meet your expectations and that the process of seeking assistance has left you feeling frustrated. This is not the experience we want any customer to have, and we truly appreciate you bringing your concerns to our attention. Our Customer Support team has already reached out to you directly by email to review the product concern and discuss how we can assist. Please check your inbox, as well as your spam or junk folder, for our message. We hope you’ll give us the opportunity to work with you and find an appropriate resolution. Warm regards, The Aeticon Team

Response from Aeticon LLCSep 14, 2026

Dear Karen, Thank you so much for your wonderful review! We’re delighted to hear that your metal sign was exactly what you hoped for and that you were pleased with its size. We also truly appreciate your patience and your honest feedback regarding the shipping time, as we are always looking for ways to improve. We look forward to creating something special for you again! Warm regards, The Aeticon Team

Response from Aeticon LLCAug 15, 2026

Dear Angela Pounds, Thank you so much for your wonderful review! We’re delighted that you loved the canvas and its mockup, and even happier to hear that your son loved it too. It was truly a pleasure assisting you, and we sincerely appreciate your support! Warm regards, The Aeticon Team

Response from Aeticon LLCAug 15, 2026

Hi Glyndon, we’re sorry to hear about your experience. However, we have been unable to locate any order in our system matching the information provided with this review. It’s possible that this review was intended for a different company. If you purchased the weather vane from us, please provide your order number or the email address used to place the order so we can verify the purchase and investigate this matter further. Warm regards, The Aeticon Team

Response from Aeticon LLCJul 9, 2026

Hi Michael, We're truly sorry that the final product did not meet your expectations. We would also like to clarify that we have not ignored or stopped communicating with you. Our support team has remained in contact throughout this matter. After reviewing your concerns, we explained the original product design, provided the design reference for comparison, and also offered to produce a replacement rug based on your requested design preference in an effort to resolve the issue. We understand that you prefer a different resolution, and we respect your position. Your case remains under review, and our support team is still available to continue working with you by email toward a mutually acceptable outcome. Thank you for taking the time to share your feedback. Warm regards, The Aeticon Team