Jeffrey W.
I received my order done completely wrong.
I received my order done completely wrong. It was suppose to be an address sign. They did not even put the house number on it. Only the street name. It was suppose to have address number on top. Then an underscore line. Then street name under that. They sent just street name. Plus have it to plug into a European outlet. This is a U.S. A. Order. The phone # given by American. I've called throughout the day into the night. No one answers them it hangs up. Terrible service. Their a 3rd world rip off company. Let's see if trust pilot has any impact on them coming forward professionally. I sent full photos as requested. On top of that it to 6 weeks to reach me. Then done incorrectly. In photos they can also see they melted the letter L in a squiggly manner also. Even though it's a useless address sign.
Response from Aeticon LLCNov 22, 2023
Dear Jeffrey, We sincerely apologize for the product you received not meeting your expectations and for any inconvenience this issue has caused. To resolve the issue promptly, we have been making the replacement as per your personalization. The preview of the new one was sent to you for your check before the production. Please check your email and inform us of your confirmation as soon as possible. Please be assured that we are doing everything to replace the address sign exactly as you wanted and are committed to supporting you the best we can. Please kindly forgive us for any inconvenience this has caused. Yours sincerely, Customer Support Department Aeticon LLC

