AED.comReviews of aed.com

Response from AED.comAug 3, 2025

Hi Michele! Thank you for your feedback! We’re glad to hear the ordering process was easy and convenient. We’re sorry to hear about the delay with FedEx — we understand how frustrating that can be. Once a package leaves our facility, shipping timelines are unfortunately out of our direct control, but we’re always here to help monitor tracking and assist however we can. If you ever experience a delay or have questions about your shipment, please don’t hesitate to reach out to us at [email protected]. We appreciate your business and patience!

Response from AED.comAug 3, 2025

Hi there! Thank you for your feedback, and we sincerely apologize for the trouble you experienced with the discount code and accessing the student/teacher discount. We understand how frustrating it is when something is advertised but not functioning as expected. We're currently looking into this issue to ensure it gets resolved quickly. In the meantime, please reach out to us directly at [email protected], and we’ll be happy to manually apply the appropriate discount to your order or assist you with getting it set up. We appreciate you bringing this to our attention and value your support!

Response from AED.comAug 3, 2025

Hi Michael! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!

Response from AED.comAug 3, 2025

Hi Cameo! We love hearing this! Our team is always here to help. Thanks for your review!

Response from AED.comAug 3, 2025

Hi Lloyd! Thank you for your feedback, and we sincerely apologize for the lack of communication regarding your order. You should have been notified that the item was on backorder both at the time of purchase and through follow-up updates — we understand how frustrating it is to wait without any notice. While we strive to keep customers informed, we clearly fell short in this case. Please feel free to reach out to us at [email protected] so we can review your order and make things right. We truly appreciate your patience and the opportunity to improve your experience with us.

Response from AED.comJul 24, 2025

Hi Kayla! We're sincerely sorry for the experience you've had and truly understand how frustrating and unacceptable this situation is, especially given the impact it’s had on your certification and ability to provide patient care. Your concerns are absolutely valid, and we want to make this right as quickly as possible. Please reach out to us at [email protected] with your full name and order details so we can escalate this to the appropriate team immediately and resolve it without further delay. We greatly appreciate your patience and hope to restore your trust in our service.

Response from AED.comJul 24, 2025

Hi Lisa! We work hard to create a smooth browsing experience. Thanks for your review!

Response from AED.comJul 24, 2025

Hi Ronna! Happy to hear it was quick and easy for you! We appreciate your review.