AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Lisa R.
You had what I needed in stock.
Response from AED.comOct 16, 2025
Hi Lisa! Thank you for taking the time to leave us a positive review! We’re happy to hear you were able to find what you needed! We hope to be of service again in the future! Have a great day!
William
Just about everything so far seems to have gone wrong. Multiple company names, duplicate requests for the same documents and never responded if item was shipped. Haven't received it as of 10/7 even though they seemed eager to charge for it. Fortunately, we haven't had to use our AED.
Response from AED.comOct 8, 2025
Hi William! I’m truly sorry for the frustrating experience you’ve had with your order. The confusion with duplicate document requests, lack of communication, and delay in shipping are unacceptable, and I completely understand your concern—especially given the importance of AED equipment. Please contact us at [email protected] with your order details so we can investigate right away, confirm shipment status, and make this right as quickly as possible. We appreciate your patience and the opportunity to correct the situation and improve our process.
scott W.
Sent out AED pads after I cancelled due to inability to speak to a person concerning the checkout cart. I would like to return pads for a refund.
Response from AED.comOct 1, 2025
Hi Scott! I’m very sorry for the trouble you experienced—your order should not have shipped after your cancellation request. We’ll be glad to assist with returning the AED pads. Please contact us at [email protected] with your order details. Thank you for bringing this to our attention so we can improve both our checkout support and cancellation process.
LDD
Easy to work with and order
Response from AED.comOct 1, 2025
Hi there! We strive to keep things quick and seamless—glad we hit the mark for you!
David C.
You offered 10% off. I entered my email as requested. You did not honor the 10% discount.
Response from AED.comOct 1, 2025
Hi David! I’m very sorry for the trouble with your discount—we never want a promotion to feel misleading. The 10% offer should apply once the email is entered and confirmed, and if that didn’t happen, it sounds like something went wrong. Please reach out to us at [email protected] with your order number so we can either apply the discount or refund the difference right away. Thank you for bringing this to our attention—we’ll review the promotion process to make sure it works smoothly moving forward.
Andres B.
As a government DoD organization, the time it takes to receive a simple tax exemption was excessive…and ultimately unsuccessful. Even after providing concrete evidence, an exemption wasn’t granted. This is a first for our organization. After multiple inquiries taking days and days, the items were purchased without a tax exemption because the required, and possible life-saving equipment could no longer wait.
Response from AED.comSep 26, 2025
Hi Andres! Thank you for sharing your experience, and I’m truly sorry for the delay and frustration you encountered with our tax-exemption process. We recognize how important timely access to life-saving equipment is and we clearly fell short. While we must follow specific state and federal requirements to approve tax-exempt status, it’s clear that our communication and response time did not meet expectations. Please reach out to [email protected] with your order details so we can review the case and identify exactly where our process broke down. Your feedback is invaluable, and we’re committed to streamlining our procedures so future requests are handled far more efficiently.
Michelle N.
Johanna Alonso provided 5-star service when I needed to exchange an AED battery. She went above and beyond to take care of our request, including staying on the phone until all items were received via email. Additionally, she was very professional and kind.
Response from AED.comSep 26, 2025
Hi Michelle! Glad our customer service team could assist you! Thanks for your kind words.
Faith UCC D.
I would give you a 5 star if I was rating only the tech - Eric, who did the inspection. He was fantastic. The one star taken off was for the initial customer service (phone) which was a bit difficult. I had to call 3 times to get the info that ended up being correct and current. Otherwise great.
Response from AED.comSep 26, 2025
Hi there! Thank you for sharing your experience and for recognizing Eric’s fantastic work—we’ll be sure to pass along your kind words to him. I’m sorry the initial phone support wasn’t as smooth, and I appreciate you letting us know about the difficulty in getting accurate information. We’re reviewing our phone procedures to ensure quicker, clearer responses so your next call is seamless from start to finish. We value your feedback and the chance to improve.
