AED.comReviews of aed.com

Response from AED.comOct 23, 2025

Hi there! We work hard to create a smooth browsing experience. Thanks for your review!

Response from AED.comOct 23, 2025

Hi Denece! Thank you for sharing your experience! We’re glad to hear that everything went smoothly once the tax exemption certificate issue was resolved and that your order arrived in a timely manner. We appreciate your patience during that initial setup and are happy to know your overall experience has been positive. If you ever need assistance with future orders or updates to your account, please feel free to reach us at [email protected] -- we’re always here to help!

Response from AED.comOct 16, 2025

Hi Andrew! Thank you for bringing this to our attention, and we sincerely apologize for the issue with your AED battery. We understand how important it is to receive a fresh, long-lasting battery, especially given the cost and critical nature of AED maintenance. This is not the experience we want for our customers. Please contact our customer service team at [email protected] with your order details so we can make this right. We truly appreciate your patience and the opportunity to correct this.

Response from AED.comOct 16, 2025

Hi Phyllis! Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered. We’re glad to hear that our phone team was able to get your order processed quickly, but we understand that having to navigate multiple steps to complete a purchase shouldn’t be necessary. Your feedback is extremely helpful, and we’re working to improve our online ordering process so it’s faster and easier for all customers.

Response from AED.comOct 16, 2025

Hi Paul! Thank you for your feedback, and we’re very sorry for the frustration you experienced. We strive to make the ordering process smooth for all customers, including tax-exempt organizations, and it’s disappointing to hear we fell short. Your experience highlights areas where we need to improve, and we truly appreciate you bringing this to our attention. If you’d like, our customer service team would be happy to assist in resolving any outstanding issues or help streamline future orders. Please contact us at [email protected].

Response from AED.comOct 16, 2025

Hi Ron! Thank you for taking the time to share your experience — we’re truly sorry for the frustration you encountered. We understand how important it is to quickly find the right replacement battery, and we’re disappointed to hear that our website and phone wait times made this process difficult. Your feedback is extremely valuable, and we’re actively working on improving both our online search functionality and customer support response times to better serve our customers. We’d like to make this right — please reach out to our customer service team at [email protected] so we can help you locate the exact battery you need and ensure your order is handled promptly.

Response from AED.comOct 16, 2025

Hi Rudy! Awesome! We’re glad we could make things simple for you.

Response from AED.comOct 16, 2025

Hi Donald! We’re all about making things simple and efficient. Glad we could provide a smooth experience for you!