Thomas P.
Delayed Order
In early October, I placed an order for a new battery and adult pads. In the past, an order was done by phone but this time I did the order online. I received a confirmation and my credit card was charged. Three weeks went by and I hadn't received my order so I called customer service. I was simply told that there is a backorder and it would November-December before I would receive my order. There was nothing about a backorder when I placed the order and I had to place a call three weeks later to find out that there is a problem. I've paid for an order that I don't have, don't know when it will be delivered, and have an AED that may not function.
Response from AED.comNov 21, 2022
Thank you for reaching out to us regarding your order. We looked into the product that was purchased and understand your frustration with not yet receiving it in time. Unfortunately we had expected to receive the product and ship it out to you much sooner and we were unable to communicate that properly to you. Please know this is not the experience we strive to provide for our customers and have noted to improve our communication process when it comes to product that is delayed from the manufacturer.


