AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Beverly L.
Have not received my purchased item.
Response from AED.comJan 31, 2023
Hi Beverly! We apologize for the delay in receiving your order. I have sent your order information to our customer care team who will be reaching out to you shortly with an updated order status of your product.
Lewis G.
Had issues with online ordering and then had to contact customer service. Ordered on Dec 27,2022. Its now January 30 and still haven't received my product. I would not use this company in the future.
Response from AED.comJan 31, 2023
Hi Lewis! We apologize for any inconvenience the delay in shipping may have caused. We understand your frustration with waiting because these products are crucial lifesaving tools. We value your business and have noted to our appropriate teams the situation to help deter this from happening again. Thank you again for your patience.
Robert G.
I have been promised the order 4 different times with the first promise for 1/11 and then on there different occasions that I would get tracking within an hour I still do not have tracking and no AED has been delivered. Update after 6 calls the AED was shipped Fedex overnight to me. I cannot update my rating as I was told a different answer 5 different times before the AED was shipped.
Response from AED.comJan 30, 2023
Hi there Robert! We strive to have the best customer experiences and we apologize that you have not had a positive one. I have forwarded your information to our customer cares team who will help to get this issue resolved. In the meantime, if you have any questions or concerns, please let us know!
Joseph A.
This seller's product, service, packing & shipping were excellent in every way! The shelf was study, highly adjustable and perfect for the overly large and heavy AED we have.
Response from AED.comJan 29, 2023
Thanks so much for taking the time to leave us a 5-star rating. We appreciate your feedback and hope to be of service again in the future! Have a great day!
Oakland Meadow Rosebud B.
I really need the pads and you deliver for my students Will order again
Response from AED.comJan 24, 2023
Thank you for your 5-star review!
CHARLES
Ordered a defib in late November. Called numerous times and was told everything from it will ship in a couple of days to they dont know when it will ship. One call center person offered to get me in touch with a sales rep to see if there was a suitable substitue, and I left a message and still have not gotten a call back. Would be good to get some sort of information or an offer to find something else that will work for me.
Response from AED.comJan 23, 2023
Hi there! Thank you for the update and for bringing your current situation to our attention. Another member of our team has been contacted and will be reaching out to you shortly. We apologize for the delay.
Dave T.
You sent my AED to my billing address, not my shipping address. You inquired via e-mail as to the correct billing address, which I updated for you. Then you evidently used that address to ship the AED to. So, I remain without an AED, which is serious for me since we are 30 minutes from any emergency response. So, no, I am not happy.
Response from AED.comJan 23, 2023
Hi there Dave. We appreciate you bringing this matter to our attention and would like the opportunity to fix this issue. Our customer cares team should be reaching out to you shortly. We apologize for any inconvenience this may have caused.
Kevin S.
It is automatic and audio guided. Good for an older group of citizens.
Response from AED.comJan 18, 2023
Hi Kevin! Thanks so much for the 5-star review! We appreciate you taking the time to leave us some feedback! Have a great day!
