AED.comSudden cardiac arrest (SCA) strikes 1,000 people every day, or one person every two seconds. At AED.com, we’ve assembled the top cardiac arrest products and services to help you confidently respond to an emergency. Count on us for easy-to-understand materials and instructions to help you every step of the way. You’ve got this, hero.AED.com is a brand of Cardio Partners, a national leader in providing emergency preparedness solutions for public access.
AED.com (aed.com) has 1,820 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jeff C.
I still have not received the unit!
Response from AED.comMay 31, 2023
Hi Jeff! We apologize that you have no received your order yet! I have forwarded your information to our customer care team as they will be able to give you a status on your order! Please let us know if there is anything else we can do for you in the meantime! Have a great day!
Heather E.
Like the other reviews,I ordered an aed in November 2022 and still have not recieved my order.They charged and collected over $600 from my account however my order status has remained 'processing' for 6 months.I sumbited a request through their customer help option at least 6 different times. W/o any response about my issue.The only thing I recieved were automated survies about if they solved my issue or not.Making me furious!Finally I threatened to report them and I recieved a response saying they would cancel my order and refund me however 2 weeks later NOTHING HAS CHANGED. NO REFUND NO FURTHER CORRESPONDANCE.I am reporting them to every government and respected private agency that applies.Shame on them for their carelessness towards heart patients who are seeking hope of staying alive and for their families to not feel helpless when a loved one has a heart event. This company has created a hardship for me and has aggrevated my condition causing me harm by ignoring my attempts and not honoring common law or the practices they state they follow but clearly dont!
Response from AED.comMay 26, 2023
Thank you for the feedback, Heather. We apologize that you have not received your products yet or any communication about a delay. Unfortunately, there has been a national supply chain shortage of AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can make it up to you. I have forwarded your information to our team to have someone reach out. Thank you for your patience with us and we, again, sincerely apologize for the inconvenience and aggravation these delays have caused you.
RMS S.
Got an AED product, delivered overnight for a client came in absolute perfect working condition and our account executive. Maria was fantastic and facilitating this process.
Response from AED.comJun 19, 2023
Hi there! Thank you for your positive review! We appreciate your feedback and hope we can be of service again in the future! Have a great day!
Jacob C.
Have not received my order after several months. I can understand shipping delays, but at least communicate every so often. Frankly, I forgot I even ordered an AED.
Response from AED.comMay 23, 2023
Hi there, Jacob! We apologize you have not received your device yet. I have forwarded on your information to our team to reach out with an order status! Please let us know if there is anything else we can do for you in the meantime!
Grace S.
We still have not received our AED's. We purchased two. We already had our class with the fire department but we did not have our AED's available. I called and asked about them and a lady was not very friendly. She said they are on back order and I should have known that from the website. I told her I would have ordered from a different company if it would have said on backorder! Never was it mentioned to us. Very poor customer service!
Response from AED.comMay 23, 2023
Hi Grace! We sincerely apologize for the inconvenience our backorder has caused you. Unfortunately there has been a nation wide shortage of AEDs and their accessories and we are sorry our site was unable to deliver that message to you at the time of your purchase. We strive to create the best customer experience possible and are disappointed that our service has failed to meet our standards. We hope you would give us another chance in the future. Please let us know if there is anything we can do for you moving forward.
Dominic S.
I still have not received my order. I am very upset and dissatisfied with the service and answer I was given by customer service. Will bring my business elsewhere for all future purchases!
Response from AED.comMay 22, 2023
Hi Dominic! Thank you for bringing your concerns to our attention. We apologize that your experience was not a positive one and we would like the chance to make it up to you. I have forwarded on your contact information to our customer cares team in hopes that you would give us another chance. We sincerely apologize for the inconvenience the delay has caused.
Scott R.
This company is in the middle of a meltdown due to a change in systems. Orders that were placed months ago are still not filled. Stay FAR AWAY from the company. It's not a supply chain issue, it's a lack of customer service issue. Phones not answered, emails ignored and after they said they would 'correct it' for me...still no shipment on the order. Three strikes you're out! On our blacklisted vendor list now.
Response from AED.comApr 25, 2023
Hi Scott! I apologize for your negative experience with us, however, the reason you may have experienced delayed shipment is not due to change in systems, but the global supply chain shortage. This has caused a shortage in AEDs, their accessories, and all medical supplies that may have been the cause of your delayed shipment. Please read https://www.aed.com/blog/wheres-my-aed-supply-chain-shortages-disrupt-shipping/ for more information. I apologize for the inconvenience this delay may have caused and hope we can get you your products as quickly as possible. Thank you for your patience with us.
R. W.
Too bad we can't rate with half a star or less. Beyond frustrated with this company and lack of customer service. We placed an order Aug 16, 2022 and our credit card was billed. Part of the order was on back order and never arrived. Never received an updated from them. Checked back in Jan 2023 and spoke with a salesperson only to find out that the items were no longer available. He did bump the order up and billed us again. Since Jan I've reached out numerous times via phone and email for a refund on the initial order with zero results. When you call customer service you can never reach a supervisor. As of right now our little school district is our $2,902.50. Very disappointing.
Response from AED.comApr 20, 2023
Hi there R. Wright! I sincerely apologize for the negative experience you had with our customer service team. Please let us make this up to you. I have forwarded on your confirmation and contact information, so a team member will be reaching out in hopes to refund you the amount you deserve back. Unfortunately, due to national supply chain shortages many of our products have been delayed tremendously and we apologize that yours happened to be one of them. Please let us know if there is anything else we can do for you.
