Adventure RVReviews of adventurerv.net

Bought a switch that was defective. I called immediately and was told to contact the manufacturer. (It was a Chinese part with no manufacturer's name on the package..Bought another one from a different store

Great experience ordering from Adventure RV, unfortunately the part ordered didn't fit my RV. I am waiting for return and exchange ticket.

Be aware that this place does not offer full refunds. They charge a restocking fee which ranges from 15% -25%. Also be aware that you can't call them. They only handle communication through "tickets" you submit online. In a modern world where Amazon and many other more customer-focused outlets exits, I'm surprised this place still does. Make certain that you know exactly what you are getting and that it will work for you before ordering from this company. If you have any doubt about it, order from somewhere else that has a better return policy and more customer service.

I have had the worst experience dealing with there ordering website. If anybody cares to waist a lot of time with these people be my guest. I ordered a part on the Adventur RV website. The part was shown as being “In Stock”. I paid in good faith. The next day I received a usps tracking number. When I tracked the package the result was that the label had been printed but the package never shipped. I tried calling Adventure RV. No Answer. I paid extra to expedite the order and paid for 7 day shipping. It has now been 17 days and I have no parts. They do not answer calls.

Poor customer service and the inability to reach a human being seems to be a common tactic being used by several on line RV parts retailers located in Tennessee. Don’t get caught in the mess of trying to contact these clowns, before purchasing try calling the customer service number. If you end up hearing a recording with no ability to dial a department (if the option is provided try to dial several departments for a simple test), to speak to a human being, then consider the company problematic. If the company’s website has a ticketing system anywhere on their site for reporting issues / problems / concerns then consider the company problematic. No reputable company services their customers primarily via a ticketing system. I’ve had a similar experience and will never purchase through another RV parts company I cannot reach via voice.

Their customer service is TERRIBLE! I placed an order on June 24th and paid extra to have it shipped quickly. It's July 10th and the order was never shipped. Either they didn't have the item in stock or they are incredibly behind. Either way, no one reached out. I created a ticket on their site and said 'if this item can't ship this week, cancel and refund'. No one responded. When I logged back in the following day (today) the tracking button on my order page was gone, which leads me to believe the order is canceled, but no one responded to my ticket so I couldn't be sure. I called to double-check, but the recording said the only way to reach someone is by chat or email on their site. Chatted in with my order number and asked for confirmation of my cancellation. Ryan told me to be patient and they'll answer my ticket. What is the point of a chat feature if you can't answer simple questions WITH an order number provided? I'm really disappointed as I needed this order last week and they do NOTHING in the way of outreach. Their site is janky and customer service is non-existent. Thumbs down.

Horrible Company send wrong part according to their compatible chart shelves were to long even tho chart said it fits told they are not responsible for manufacturers chart. Told to return they offer no exchanges just refund so they can take out 15% restocking fee Bogus Scammers sounds like an in house drop ship company that makes their money on restocking fees. BUYER BEWARE CROOKS!!!!!!!!!!

These guys are a mess. I paid extra to expedite the order and paid for two day shipping. It has now been a week and I have no parts. They do not answer calls. Email response is automated. Online chat tells you to email. Stay away from this place.