Adventure RVReviews of adventurerv.net

Absolutely horrible customer service. Have to use their creative ticket option to make inquiries. Then they do not answer and close the ticket. Waited 18 days for a part to ship and impossible to get an answer as to status. In these days of internet companies there is no reason to deal with these morons. Don’t walk. Run away from these scammers.

THIS PLACE IS A SCAM, WE ARE AN ESTABLISHED RV DEALER AND GOT BURNT! I WILL SPREAD THE WORD ON THE DECEIT AND LIES

BUYER BEWARE!!!! If I could leave zero stars, I would. Granted, Jody was very quick to respond when I expressed interest in one of the LQ Horse trailers on their lot, and she was even quicker to send me the invoice to purchase, but then it went downhill from there. We paid full price for the trailer, even had some upgrades added and paid for transport, so we weren't one of those people that expected the world but didn't want to pay for it. They kept the trailer longer than expected, claiming that there was an issue with the landing gear that they wanted to make sure worked. They said that the battery was working and the generator was serviced. However, upon delivery, the trailer was dead, the glass panes in the shower were coming out of the frame, the generator wasn't working and the gray water tank was reading full. We plugged it in, thinking we would charge the system. No such luck. We bought new batteries, found a broken clamp on the generator and fixed it, but was told it likely wasn't getting fuel and the fuel pump was bad. We reported these issues to Adventure RV and after a few days, with daily check in's to the company, John called and attempted to "talk" us through why the generator wouldn't start. He swore it was working when it was on their lot. He told us we needed to prime the pump for a full two to two and half minutes to start the generator (I have been told you should not exceed about 30 seconds), we did everything he suggested, sent him video and we have heard absolutely nothing from the company. He did receive and read the messages because we sent with read receipts. Now, we have a trailer that we have to take to another repair shop to have diagnosed and fix everything that Adventure RV lied to us about. These repairs are going to cost us over $1000 just in diagnostics alone. So, in short, I can't even say you get what you pay for, but if you have a chance to go to anyone other than Adventure RV, save yourself the headache. Believe the reviews and do not get scammed by Adventure RV!!! They do not follow through. They will take your money and you will not get the service.

I had a leak on my RV. Chris came out without an appointment and fix the problem. He did a fantastic job. He’s very personable and polite gentleman. I highly recommend Chris.

Selling old merchandise that may or may not be useable in your situation. When you buy a part, especially when the listing says it fits, DO NOT BELIEVE THEM. It won't fit. You'll get the previous version of the item that will not work with the rest of the parts you've bought. Like others have said, they're motto is "To bad, so sad!"

Unfortunately, this company doesn't seem to care about who they sell parts to as much as simply brushing you off when there is a problem with an order. They like to redefine scratch and dent to include destroyed and unable. I spent roughly $1000 on an air conditioner that is completely unusable. I explained the issue with the unit and they had their "technician" determine what I needed to make it work were some rubber grommets. I have years of experience working on RVs and I can easily see this unit needs more than that. They mentioned every unit that is scratch and dent is tested before shipping it out. Either the person who tested it lied and said it worked or it was severely damaged in shipment and somehow parts are missing. Either way, they avoid taking a simple phone call to avoid back and forth miscommunication and just end with saying it was a scratch and dent unit. I honestly did not realize that I ordered a scratch and dent unit. And I do not agree with what I received is just a scratch and dent unit. They got their money and can easily ignore you. I guess I have to eat about $1000. Lesson learned, this is a company trying to look bigger than they are. Avoid them with all costs.

It was the correct part. Order status and shipment tracking was immediate and accurate. Very good experience.

I ordered a part for my Atwood 8531 furnace for my RV. They shipped the wrong part and would not admit it so I had to pay and sent the part back at my expense they would not provide a shipping label. I ordered the part off their Ebay site. The part number I needed was 36999 and the part they shipped was 36999MC and it would not fit. The purchase price was $ 34.13 + $ 10.00 to ship it back. They credited my credit card a whole whopping $ 11.00. Stay away stay far away.