James C.
Ordered a set of rv steps from them
Ordered a set of rv steps from them. Great price. According to the dimensions in their listing, should fit. dimension does not include bar sticking out 1" on either side of mounting frame. Can not fit in mounting box. Steps arrived in a torn up light duty box for an rv vent cover, with no protective packaging resulting in some minor damage to the finish. I could have lived with that if the steps fit. Contacted return dept., was told I had to pay return shipping, $40.00. Then discovered that according to the return policy, they would deduct 15 to 25 % restocking charge for an item that they sold with incorrect dimensions. When I pointed that out, was told that they listed dimensions from manufacturer & I would have to take that up with them. I tried to contact manufacturer first & they are apparently closed because of Covid-19 restrictions. In short, it would cost me first shipping fee $40.00, return shipping $40.00 & they would keep $24.00 to $40.00 for restocking for a total of $104.00 to $120.00 for an item they listed incorrectly & I can't use. I've contacted Paypal & I'm going to contact BBB for whatever help I can get. I even offered to accept a credit, if reasonable, to do what was necessary myself to make steps fit. I think it's obvious that I will never deal with them again. BUYER BEWARE In all fairness, I have to amend this review. After many emails, finally got to right person, I guess. requested pictures, sent them. They offer a return shipping label, would ship me new steps or give me refund. told them I would keep steps if they gave reasonable discount. They offered me a 15% discount, which I accepted. Already figured out how to get them to fit, didn't want to deal with return. Got a phone call from, I believe the owner, discussed issue, he said he would instruct them to give me a $30.00 refund but pointed out that dimensions were not on there site but on manufacturer's site. Point was, 90% of time, customer is wrong. Whatever, I'm comfortable with result. Was a great price for steps & I'm very experienced & can do work myself.