Josh B.
Pacer team responded to my issue…
Pacer team responded to my issue quickly and the app is much easier to use now. Wonderful program

Pacer is one of the world's largest walking apps, boasting over 100 million downloads and a vast daily user base. It holds an impressive 4.9-star rating in the App Store.We motivate people around the world to be more active by taking part in our virtual fitness challenges. Participants track their running or biking distances with our app and they are rewarded with a virtual map that shows their progress along famous routes and hikes. Along the way, they also unlock checkpoints--interesting articles about the real-world locations that they are visiting on their virtual map. And most importantly, you'll receive a fantastic medal!
Pacer Virtual Challenge (adventure.mypacer.com) has 66 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Personal Care · Orlando, Florida
Excellent

Personal Care · Grants Pass, Oregon
Excellent

Personal Care · Great Neck, NY
Excellent

Personal Care · Costa Mesa, California
Excellent
66 approved reviews, newest moderated first
Josh B.
Pacer team responded to my issue quickly and the app is much easier to use now. Wonderful program
Nflight
Pacer is a great app and has been so much fun to use. I stumbled upon it while looking for walking challenges. It is packed with resources, has a robust, active community, and a beautiful, clean, effective interface. The challenges are incredibly informative. I've been blown away by the work they put into making fitness fun. I never hear anyone talk about Pacer, only The Conqueror, which was awful. It's literally just merchandise. Maybe they have an active FB page, but I wasn't interested in being on fb. I did their Route 66 challenge and it was just graphics. If I hadn't found Pacer, I wouldn't understand how incredibly useful, motivating, and fun a pedometer could be. I had Pacer Premium this past year & I HIGHLY recommend the upgrade, if you can swing it, to get the most out of the app, and espec to strengthen your new walking habit. I tell everyone about Pacer. They're sick of hearing about it.☺️Pacer is awesome. Join now. Just do it. You're welcome.🩷
Deborah M.
Had a question for the help desk and got an immediate response. Very impressed and thank you for all you do you are amazing. Nothing is ever too much trouble and would definitely not hesitate to use them again. Thank you from one happy customer.
Eric M.
I've been enjoying Pacer Adventure Challenges for many years now. I participate in many with my Pacer Premium subscription without a medal, and I really enjoy just learning about the places around the world. The competition with other users and the challenge move 5k a day helps motivate me in other ways. I've purchased a few of my favorite challenges and received a handsome medal with cool details. The shipping takes a couple of weeks but it's always a nice surprise when it shows up.
jemma C.
I was going to order as there is currently a discount so the 4 spooky challenges were reduced 15% from £102.66 to £87.26 , but when I went to check out, there was a tax added which made the price up to £104.71, then delivery would be on top, and based on the rest of the reviews it’s not worth risk as that price as seems like it doesn’t turn up half the time !
Response from Pacer Virtual ChallengeFeb 20, 2025
Hi Jemma, We appreciate your feedback and understand your concerns. Taxes are applied at checkout based on your location and local regulations, which may cause the final price to adjust. We strive to be transparent about pricing and apologise for any confusion. If you have any questions or need assistance, please feel free to reach out to our support team [email protected]—we’re happy to help! Best regards, The Pacer Team
Jen
The shipping for medals is ridiculously slow… if you get them at all. The first medal shipped for one of my orders disappeared in the ether, contacted them to ask for a new one to be sent. Had to have several emails exchanged before they would agree to send another out. The first one shipped from China, the second from California. The second arrived with no issues. I have ordered several medals from pacer now and it seems that if medals are shipped from China, it’s hit or miss whether you’re actually going to get it, and if it ships from California you likely will. You never know where it’s going to ship from until it actually ships, so you can’t decide ahead of time to take a pass on ordering if it’s going to ship from China. Also: if it ships from China and you actually GET the medal - be prepared to wait forever for it. For the last 2 challenges I ordered medals for, I’ve selected the “ship immediately” option rather than wait until the challenge is complete- because I now know the feeling of bitter disappointment when I complete a challenge and the medal FINALLY gets to me a month later, after much back and forth with Pacer to get another one sent. For the first medal I chose “ship immediately” for, it arrived only a few days after I completed the challenge. I recently ordered another medal for a challenge on 8/14 and chose the “ship immediately” option, and tracking has STILL not updated as of 8/21, even though I was given a tracking number from Pacer (when I’ve checked the tracking for the last 3 days it continues to say “order processed by shipper” with no new updates). Stupid me for ordering from Pacer again, it looks like it’s going to take forever for my current medal to arrive as well, if it arrives at all. I’m reluctant to even START my current challenge without the medal in hand now, as I don’t want to be bitterly disappointed again about having finished a challenge with again nothing to show for it (even though I paid for it). I think this latest Pacer challenge will be my last. If I have to deal with random places where the medals ship from and the subsequent issues when that happens to be from China - it’s just not worth the heartache and frustration. EDIT: since I wrote this original review, Pacer has gotten MUCH better with shipping! Mind you medals still usually take a while to arrive since most of them come from China (so one star off for that), but the ship times are fairly consistent now. Also, I now always choose “no waiting” for ship speed, and simply wait until I have the medal in-hand before I start a challenge (no peeking though, I wait until the challenge is complete before I let myself open it!). This works really well as long as I always have a challenge in the works and one in the wings, as it were. I actually LOVE that Pacer offers this option, because as soon as my challenge is complete, BAM! I can open my medal immediately! Awesome. Overall, I do enjoy the challenges, the medals are gorgeous, and it’s STILL super motivating to keep me moving. Bravo with the improvements to shipping, and thanks!
Response from Pacer Virtual ChallengeFeb 20, 2025
Hi Jen, We’re truly sorry for the frustration you’ve experienced with shipping. We understand how important it is to receive your medals promptly and without hassle. To clarify, we operate warehouses in both the U.S. and China, and when stock is unavailable in our U.S. warehouse, orders may be fulfilled from China to avoid delays in availability. When this happens, delivery typically takes 10-15 business days, and USPS is the final carrier. That said, we acknowledge that shipping times and tracking updates can sometimes be inconsistent, and we’re working on improving both fulfilment speed and communication. We appreciate your continued support and feedback, and we’d love the opportunity to make this right. If your tracking hasn’t been updated or if you need further assistance, please reach out to our support team [email protected], and we’ll do our best to help. Best regards, The Pacer Team
Ema S.
Hi! I was a bit discouraged by these reviews, but I went ahead and bought one anyway. It went really smooth. Got my medal after approximately 10 days (ordered it'before finishing challenge, since challenge was just 21 km'). I live in Denmark and it was delivered from China. This company seems legit and those medals are really high quality.
Natalie
Det er gået uden problemer. Tilmeldte mig, og valgte den hvor jeg ikke SKAL have dem udført før jeg kan få medaljerne, og 2 uger efter fik jeg mine medaljer og de er så flotte 😁 Også dejligt at jeg kunne følge min pakke over en app