Pacer Virtual ChallengeReviews of adventure.mypacer.com

Amazing customer service and responsive to help!! Can’t wait to order more races from them!

I started Pacer because no other exercise app was doing the trick. I thought about another app but money doesn't really motivate me. However, pretty things and not wasting my money does LOL. Anyway I decided that I would try it for a year. Let's face it you never really know something works unless you commit to it seriously. So I decided to buy a medal for each month of the year and I opted not to receive that medal until I finish the challenge. This way, I get my pretty thing and I hold myself accountable for actually doing the task. And it's been working like a charm. Now the Nazca challenge was a little more challenging than I gave it credit for LOL. However, there is a disclosure that if you have difficulty with one of the challenges needed reset etc etc that the Pacer support team can help you. I don't check my email often. So, while I was looking for the contact information in one of my confirmation emails I just so happened to see that the Pacer support group proactively reached out to me to let me know that not only was I close to achieving my goal but they are willing to help me extend the time that I need to help me reach it. This floored me! I am not often impressed by customer service. But for me the price to sign up for a year is worth that type of service. Not only did I reply and follow the instructions. I was fully intending to wait the 48 hours they said it would take. It took the young lady less than 20 minutes to get back to me and extend my time so I can finish my challenge. Needless to say I'm very happy with my experience with Pacer. And I look forward to completing the rest of my challenges for the rest of the year and getting in shape in the process. I haven't even touched on the courses that you can take everyday and the accountability that it allows you to have for yourself with the weight ins and the community that it gives you access to. Great job!

The team behind The Pacer is beyond any compliment. They truly care about you getting your medal, in your country. The answers are fast and bring solutions. The medals are stunning, the app works. I totally recommend it! Fernanda Romeira, from Brazil

Great support, intuitive interface & interesting challenges!

In January 2025, ads starting showing in my Instagram feed for physical medals for virtual races and challenges. I’d seen these in the past, but wanted to make an honest effort to get healthier and stronger this year. For me, the physical medals appeal to me. The pictures on their website were enough to entice me to purchase one. Well, three, actually. They had a deal so I got a couple. My first was Rovaniemi (Finland). That was February 1st. That sets the stage for my review. Since Feb. 1, 2025, it’s been a whirlwind of steps and bicycling. I live in the mountains at nearly 7,000 feet elevation. I’m now able to walk for 30 minutes without getting worn out and feeling exhausted. My clothes fitting lose on me. I’m losing weight, replacing fat for muscle, have more stamina, more mental focus, and just feel better over all. It’s funny, because the reason I got into doing these challenges was for the medals, and it’s still a driving force for me. But, the health benefits I’m experience have eclipsed the medals. I’m not at the point where I wi=ant to try the Silk Road, which 2,361 miles. Two months ago, I was questioning why I purchased that medals, other than it looked beautiful. Now, I believe I can actually complete the challenge. That would be a HUGE accomplishment for me. Additionally, Pacer support has been perfect. They are patient and knowledgeable. I’ve learned to not suffer in silence and get frustrated with the process, the app, or the shipping of the medals. An email, and Pacer support eases my frustrations and helps me use the app where I’ve made it more complicated than it needs to be. For example, they recently helped me complete the 21km (13 mile) Year of the Snake virtual race. I learned it all had to be done in one session, not an accumulation over time. 13 miles seemed impossible 2 months ago, but I’ve become stronger and have more endurance that I was able to complete the race. A huge accomplishment for me. As to the shipping of the medals themselves. I am thankful they offer the option to ship immediately upon purchase. Other competing companies make you want to complete it, and they too ship from China. If you’ve ever purchased something from China, you know it just takes time. Track it with the links that are emailed to you. Sometimes, packaged get stuck in China. Once they get to the Los Angeles port, things sheen up and you can see measurable movement from place to place on a daily basis. Overall, I like Pacer. The app, once you understand how to use it correctly, operates just fine. Support has been 100% awesome, and the medals are gorgeous. I like the hard boxes the medals come in. I put a label on the outside which identifies which challenge/race and the mileage. I share my experience with everyone I know. Some have shown interest, but mostly everyone is happy that I’m focused on the health benefits. Ultimately, I will complete every challenge and race Pacer offers. Even the long challenges which are many thousands of miles now seem possible. One final thing. I love the digital postcards, pictures and articles with historical of relevant information as to the challenge itself. And the certificate is really nice. I highly recommend doing these virtual challenges. Not just for the medals, it for your health.

I struggled to complete a challenge due to being sick for a few weeks. Pacer sent me reminder emails that my date is coming up. Even when I failed to hit my date, I reached out and Jane with support helped me extend my deadline to earn my medal. Great customer support.

Excellent customer service and beautiful medals! I have been a Pacer customer for a few years and have never once been disappointed! So many options for different challenges and the medals are sooo nice! I have always had fantastic customer service experience as well.

Customer service exceeded my expectation! I lost the join codes for an order. When I contacted customer service Jane was so helpful and was able to send my codes. I was sure I was out of luck but Jane came to the rescue! The medals are absolutely beautiful! Very high quality, bright colors and very well made. I also enjoy the app and find the whole experience very motivating.