Pacer is one of the world's largest walking apps, boasting over 100 million downloads and a vast daily user base. It holds an impressive 4.9-star rating in the App Store.We motivate people around the world to be more active by taking part in our virtual fitness challenges. Participants track their running or biking distances with our app and they are rewarded with a virtual map that shows their progress along famous routes and hikes. Along the way, they also unlock checkpoints--interesting articles about the real-world locations that they are visiting on their virtual map. And most importantly, you'll receive a fantastic medal!
Pacer Virtual Challenge (adventure.mypacer.com) has 66 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
adventure.mypacer.com
Website
adventure.mypacer.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 3% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
What an effective and straightforward way to keep individuals motivated to engage in regular exercise! I embarked on this program approximately two years ago, alongside my daughter, and it has truly transformed our fitness journey. So far, we have successfully completed around ten diverse challenges together, each offering its own unique experience.
The latest challenge I undertook was the Oregon Trail, an impressive 1,981-mile trek that I finally completed after nearly a year of dedication. Balancing this with my hectic schedule proved to be a challenge, but that's where Pacer came into play. The app is not only convenient and user-friendly, but it also fits seamlessly into my lifestyle.
With Pacer, I can manually input my activities, synchronize it with my preferred fitness tracking device, or simply activate the GPS on my phone to start a workout. This flexibility is a game-changer. Additionally, I have the option to capture moments during my activities by taking photos and uploading them to my Pacer account, which helps me keep track of my progress and serves as a wonderful way to create lasting memories of our adventures!!
JE
Jen
Wait time for medals has improved!
The shipping for medals is ridiculously slow… if you get them at all. The first medal shipped for one of my orders disappeared in the ether, contacted them to ask for a new one to be sent. Had to have several emails exchanged before they would agree to send another out. The first one shipped from China, the second from California. The second arrived with no issues.
I have ordered several medals from pacer now and it seems that if medals are shipped from China, it’s hit or miss whether you’re actually going to get it, and if it ships from California you likely will. You never know where it’s going to ship from until it actually ships, so you can’t decide ahead of time to take a pass on ordering if it’s going to ship from China.
Also: if it ships from China and you actually GET the medal - be prepared to wait forever for it. For the last 2 challenges I ordered medals for, I’ve selected the “ship immediately” option rather than wait until the challenge is complete- because I now know the feeling of bitter disappointment when I complete a challenge and the medal FINALLY gets to me a month later, after much back and forth with Pacer to get another one sent.
For the first medal I chose “ship immediately” for, it arrived only a few days after I completed the challenge. I recently ordered another medal for a challenge on 8/14 and chose the “ship immediately” option, and tracking has STILL not updated as of 8/21, even though I was given a tracking number from Pacer (when I’ve checked the tracking for the last 3 days it continues to say “order processed by shipper” with no new updates).
Stupid me for ordering from Pacer again, it looks like it’s going to take forever for my current medal to arrive as well, if it arrives at all. I’m reluctant to even START my current challenge without the medal in hand now, as I don’t want to be bitterly disappointed again about having finished a challenge with again nothing to show for it (even though I paid for it).
I think this latest Pacer challenge will be my last. If I have to deal with random places where the medals ship from and the subsequent issues when that happens to be from China - it’s just not worth the heartache and frustration.
EDIT: since I wrote this original review, Pacer has gotten MUCH better with shipping! Mind you medals still usually take a while to arrive since most of them come from China (so one star off for that), but the ship times are fairly consistent now. Also, I now always choose “no waiting” for ship speed, and simply wait until I have the medal in-hand before I start a challenge (no peeking though, I wait until the challenge is complete before I let myself open it!). This works really well as long as I always have a challenge in the works and one in the wings, as it were. I actually LOVE that Pacer offers this option, because as soon as my challenge is complete, BAM! I can open my medal immediately! Awesome.
Overall, I do enjoy the challenges, the medals are gorgeous, and it’s STILL super motivating to keep me moving.
Bravo with the improvements to shipping, and thanks!
Response from Pacer Virtual ChallengeFeb 20, 2025
Hi Jen,
We’re truly sorry for the frustration you’ve experienced with shipping. We understand how important it is to receive your medals promptly and without hassle.
To clarify, we operate warehouses in both the U.S. and China, and when stock is unavailable in our U.S. warehouse, orders may be fulfilled from China to avoid delays in availability. When this happens, delivery typically takes 10-15 business days, and USPS is the final carrier. That said, we acknowledge that shipping times and tracking updates can sometimes be inconsistent, and we’re working on improving both fulfilment speed and communication.
We appreciate your continued support and feedback, and we’d love the opportunity to make this right. If your tracking hasn’t been updated or if you need further assistance, please reach out to our support team [email protected], and we’ll do our best to help.
Best regards,
The Pacer Team